Robyn Cleveland

I am a dedicated customer service representative with extensive experience in call centers and a strong background in technology and healthcare. My journey has equipped me with the skills to excel in fast-paced environments, where I thrive on solving problems and providing exceptional service. I am a self-starter and a quick learner, always eager to embrace new challenges.

Most recently, I work as a Health Plan Specialist at Support Ninja LLC, where I provide billing support in the health industry, analyze payment histories, and troubleshoot accounts. My role also involves mentoring fellow call center representatives and creating job aids to enhance their performance. I take pride in my ability to de-escalate conflicts and provide real-time support, ensuring a positive experience for both customers and colleagues.

With a strong foundation in customer service, retail management, and technology, I am looking for an entry-level position that offers growth potential in a home office environment. I am excited to leverage my skills and experience to contribute to a dynamic team while continuing to develop my career.