CGChristina Giuffrida
@christinagiuffrida
Dynamic customer service professional excelling in technical troubleshooting.
United StatesWhat I'm looking for
I am a dynamic customer service professional with a proven track record in technical troubleshooting and customer satisfaction. My experience spans over a decade, during which I have excelled in managing high call volumes and achieving key performance metrics. I take pride in my ability to mentor peers and facilitate skill development, ensuring that my team consistently meets and exceeds expectations.
Throughout my career, I have been recognized for my excellence in customer service, particularly during my tenure at Support.com/Support Ninja, where I was promoted to oversee complex issue resolution and mentor junior staff. My technical skills have allowed me to diagnose and repair various technical problems, enhancing service quality and operational efficiency. I am passionate about delivering exceptional customer experiences and am eager to bring my expertise to a new role.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Support.com/Support Ninja
Feb 2014 - Present (11 years 5 months)
Managed high call volumes, consistently achieving customer satisfaction metrics and retention goals post-acquisition. Promoted to oversee complex issue resolution and mentored junior staff, facilitating skill development and managing escalations. Diagnosed and repaired technical problems, including internet connectivity, modem functionality, and email programs, while evaluating systems and explain
Shift Manager/Assistant Manager
McDonalds
Jun 2010 - Sep 2013 (3 years 3 months)
Maintained excellent attendance and conducted weekly department meetings to ensure organizational efficiency. Monitored restaurant operations to consistently meet food quality and service standards. Built schedules to reflect desired productivity targets.
Medical Records Clerk
Prison Health Services
Mar 2006 - May 2009 (3 years 2 months)
Created schedules for on-site Medical Doctors and managed patient charts, ensuring documentation adhered to NCCHC standards. Developed new routines for filing paperwork, ensuring all procedures met state standards. Traveled to implement, train, and troubleshoot a new computer-based medical records system.
Education
Degrees, certifications, and relevant coursework
Southeast High School
High School Diploma, General Studies
Completed high school education, earning a High School Diploma. Focused on general studies to prepare for future endeavors.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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