Open to opportunities

robin marco

@robinmarco

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Experienced, trilingual sales professional dedicated to excellence in customer service.

France

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What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for growth and development.

I am an experienced sales professional with a strong commitment to customer service excellence. My trilingual capabilities allow me to connect with a diverse clientele, ensuring that their needs are met with precision and care. I thrive in dynamic environments and am highly motivated to leverage my extensive expertise to maximize team success.

Throughout my career, I have successfully managed a German-speaking client portfolio worth €3.3M and have been recognized for my ability to develop strategic market penetration in the D-A-CH region. My experience spans various roles, from key account management to strategic prospecting, where I have consistently delivered tangible results and enhanced customer satisfaction.

My approach is characterized by a self-reliant attitude and a proactive mindset, enabling me to adapt quickly to changing circumstances. I am dedicated to continuous improvement and mentoring others, ensuring that my team is equipped to achieve their goals and drive success.

Experience

Work history, roles, and key accomplishments

Current

Salesman

Current

Icarustech74

Feb 2021 - Present (4 years 5 months)

Provided custom solutions and training for home electronics and IT setups, along with local and cloud-based support. Assisted with installation and optimization of home IT systems, offering tailored training for electronic and IT equipment.

IT Setup Cloud Solutions Technical Support Data Management Training Troubleshooting Customer Support

Customer Service

Bing Microsoft

Jun 2017 - Present (8 years 1 month)

Provided bilingual consultation for setting up and optimizing ad campaigns. Offered tailored support in ad creation and strategic guidance to maximize ROI.

Campaigns ROI Bilingual Support Consultation Digital Advertising Campaign Optimization Customer Service Problem Solving

Support-Level 1

Western Digital

Feb 2017 - Present (8 years 5 months)

Provided expertise in integration and advanced configuration of Remote Access (TraceIP-DNS). Delivered multilingual technical support (FR/EN/DE) and high-impact problem resolution for optimal customer satisfaction.

Remote Access Technical Support Troubleshooting Customer Satisfaction

Customer Service

Amazon

Aug 2016 - Present (8 years 11 months)

Resolved issues related to undelivered shipments, boosting customer satisfaction. Handled refunds and account security, and managed and prevented fraud cases with heightened vigilance.

Customer Satisfaction Refunds Fraud Prevention Problem Solving Customer Service Data Management

Support-Level 1

Apple

Jan 2016 - Present (9 years 6 months)

Delivered technical and educational solutions for customers with iOS issues. Mentored new team members and was certified in MacOS.

Technical Support iOS MacOS Mentoring Customer Service Troubleshooting Problem Solving Product Knowledge Training

Prospecting Manager

Sadevgroup

Jan 2014 - Present (11 years 6 months)

Conducted strategic market prospecting to penetrate and develop the D-A-CH market. Managed and optimized the customer-supplier portfolio, continuously improving supplier relationships and inventory management.

Market Prospection Inventory Management Strategic Planning Business Development Sales

Key Account Manager DACH

Sadevgroup

Jan 2011 - Present (14 years 6 months)

Managed a German-speaking client portfolio worth €3.3M across Germany, Austria, and Switzerland. Provided end-to-end customer relationship management, handling complaints and customer orders efficiently.

Key Account Management Portfolio Management Customer Relationship Management Complaint Handling Order Management Sales Strategies Coordination Customer Satisfaction

Junior Sales Country Manager Switzerland

Mobilis

Jan 2010 - Present (15 years 6 months)

Established the role to develop the Swiss market, recruiting for client acquisition and maintaining strong relationships with local agents and retailers. Built strategic partnerships and fostered long-term relationships with Swiss retailers.

Market Development Relationship Management Strategic Partnerships Sales Strategies Business Development Negotiation Sales

Education

Degrees, certifications, and relevant coursework

IUT Annecy-le-Vieux

Techniques de Commercialisation, Commercialization

Completed a program focused on commercialization techniques, gaining expertise in sales strategies and business development.

Lyon III

Licence en Science Politique Option Relation Internationale, Political Science

Obtained a Bachelor's degree in Political Science with a specialization in International Relations, developing a strong understanding of global political dynamics.