Open to opportunities

Jean-Patrick Ferrier

@jean-patrickferrier

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Business development professional driving B2B growth through international sales, partnerships, and customer success.

France

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What I'm looking for

I’m looking for a remote or international B2B role where I can drive lead generation and pipeline growth in CRM, build supplier and customer relationships across markets, and continuously improve results through customer-focused problem solving.

I’m a multilingual business development professional with 10+ years of international experience across B2B sales, supplier relations, customer success, and business support. I focus on building durable relationships, spotting growth opportunities, and turning conversations into measurable results.

In my current role as a Sales Representative in International Supplier Relations, I manage supplier relationships across India. I negotiate pricing, lead times, and purchasing conditions, identify new supplier opportunities, and coordinate sourcing and order follow-up.

Previously, as a B2B Sales Development Representative at PayPal, I generated and qualified B2B opportunities through outbound prospecting by phone, email, and digital channels. I also managed sales pipeline activities using CRM tools and partnered with Account Executives to support revenue growth, then brought a customer-first mindset from my customer support experience.

Earlier in my career, I worked as a Maps Data Analyst validating geographic information and performing quality control through data analysis. I also delivered technical support for hardware and software troubleshooting, reinforcing how much I value accuracy, clear communication, and problem-solving for end users.

Experience

Work history, roles, and key accomplishments

Current

Sales Representative

Current

Joyaux Du Monde

Jan 2024 - Present (2 years 5 months)

Managed supplier relationships across India, negotiating pricing, lead times, and purchasing conditions while identifying new supplier opportunities. Coordinated sourcing activities and followed up on orders to support ongoing procurement.

B2B Sales Supplier Relationship Management Negotiation Vendor Management International Sourcing Pricing Strategy

Business Development Rep

PayPal

Jan 2021 - Jan 2024 (3 years)

Generated and qualified B2B sales opportunities through outbound prospecting via phone, email, and digital channels. Managed the sales pipeline in CRM tools and supported revenue growth in collaboration with Account Executives.

B2B Sales Lead Generation Outbound Prospecting CRM Management Sales Pipeline Management Business Development

Customer Support Specialist

Bwin

Jan 2017 - Jan 2020 (3 years)

Provided customer support in French and English via phone, email, and live chat. Resolved customer issues and escalated complex cases while maintaining strong customer satisfaction.

Customer Support Live Chat Email Support Phone Support Escalation Management Stakeholder Management Customer Retention

Maps Data Analyst

Apple

Jan 2015 - Jan 2016 (1 year)

Validated mapping data and geographic information and performed quality control to support data accuracy. Contributed to improvements in user experience through careful analysis of data quality.

Data Quality Control Geographic Information Systems Data Analysis Reporting Data Quality Quality Assurance Microsoft Office

Technical Support Agent

Epson

Jan 2013 - Jan 2014 (1 year)

Provided technical support for hardware and software issues and guided customers through troubleshooting. Assisted with system configuration to help customers resolve problems effectively.

Technical Support Troubleshooting Support Software System Configuration Problem Solving Microsoft Office

European Voluntary Service

Inspire Malta

Jan 2011 - Jan 2012 (1 year)

Supported fundraising and community projects and assisted educational programs for children with special needs. Worked within a multicultural environment to deliver program support and help beneficiaries.

Community Support Fundraising Educational Support Multicultural Communication Problem Solving Relationship Building