Antoine Leven

As a Customer Success Manager at Aiven, I supported the adoption of a multicloud open source DbaaS platform, managing the two largest accounts and several strategic enterprise accounts. My focus was on governance, relationship building, and aligning stakeholders to foster account growth and mitigate churn.

In my role at RichRelevance, I managed a portfolio of enterprise accounts in retail and ecommerce, focusing on the adoption of a CX platform based on ML and Deep Learning. I worked defensively to fight churn and competition through relationship building and use-case definition.

As a Business Development Manager at Searchmetrics, I spearheaded the launch of an SEO and content analytics platform, successfully opening the three main southwest European markets and contributing to significant account growth.

In my role as a Presales Consultant at Omniture/Adobe, I contributed to high ARR growth and retention rates, providing technical support and sales strategies to enhance customer engagement and satisfaction.

As a Sales Technical Support Analyst at Google, I provided technical assistance and support to sales teams, ensuring smooth operations and customer satisfaction.

In my position as a Technical Support Analyst at DoubleClick, I provided technical support and solutions to clients, enhancing their experience with our products and services.

As a Technical Support Representative at IBM, I was responsible for providing technical assistance and support to clients, ensuring their issues were resolved efficiently.

Participated in an online General Management Program focusing on advanced management skills and business strategies.

Earned a Bachelor of Science in Business and Information Technology, emphasizing the intersection of business and technology.

Completed a Master of Science in Management of Information Systems, focusing on the integration of technology and management practices.