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AL@antoineleven
Customer Success Manager with 12 years of enterprise account experience.
FranceAs a Customer Success Manager with over 12 years of experience, I am dedicated to fostering strong relationships and driving value for enterprise clients. My journey began at Aiven, where I supported the adoption of a multicloud open source DbaaS platform, managing two of the largest accounts and several strategic partnerships. My focus on governance, stakeholder alignment, and incident resolution has led to significant account growth and customer satisfaction.
Previously, I excelled at RichRelevance/Algonomy, where I managed a portfolio of enterprise accounts in the retail and ecommerce sectors. My role involved mitigating churn and maximizing growth through effective relationship building and business acumen. I have a proven track record of achieving high ARR retention rates and successfully launching new products in competitive markets.
With a strong educational background, including a General Management Program from SDA Bocconi and a Master's in Management of Information Systems from Trinity College, I continuously seek to enhance my skills and knowledge. My interests in analog photography, cinema, and literature reflect my creative approach to problem-solving and customer engagement.
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Work history, roles, and key accomplishments
Aiven
Jul 2022 - Jan 2025 (2 years 6 months)
As a Customer Success Manager at Aiven, I supported the adoption of a multicloud open source DbaaS platform, managing the two largest accounts and several strategic enterprise accounts. My focus was on governance, relationship building, and aligning stakeholders to foster account growth and mitigate churn.
RichRelevance/Algonomy
May 2013 - Oct 2021 (8 years 5 months)
In my role at RichRelevance, I managed a portfolio of enterprise accounts in retail and ecommerce, focusing on the adoption of a CX platform based on ML and Deep Learning. I worked defensively to fight churn and competition through relationship building and use-case definition.
Searchmetrics
Nov 2011 - Apr 2013 (1 year 5 months)
As a Business Development Manager at Searchmetrics, I spearheaded the launch of an SEO and content analytics platform, successfully opening the three main southwest European markets and contributing to significant account growth.
Omniture/Adobe
Mar 2008 - Oct 2011 (3 years 7 months)
In my role as a Presales Consultant at Omniture/Adobe, I contributed to high ARR growth and retention rates, providing technical support and sales strategies to enhance customer engagement and satisfaction.
Sep 2005 - Feb 2008 (2 years 5 months)
As a Sales Technical Support Analyst at Google, I provided technical assistance and support to sales teams, ensuring smooth operations and customer satisfaction.
DoubleClick
Sep 2000 - Jun 2005 (4 years 9 months)
In my position as a Technical Support Analyst at DoubleClick, I provided technical support and solutions to clients, enhancing their experience with our products and services.
IBM
Feb 1999 - Aug 2000 (1 year 6 months)
As a Technical Support Representative at IBM, I was responsible for providing technical assistance and support to clients, ensuring their issues were resolved efficiently.
Degrees, certifications, and relevant coursework
SBGeneral Management Program, General Management
2024 - 2025
Participated in an online General Management Program focusing on advanced management skills and business strategies.
TDB.Sc., Business and Information Technology
2004 - 2005
Earned a Bachelor of Science in Business and Information Technology, emphasizing the intersection of business and technology.
TDM.Sc., Management of Information Systems
2004 - 2005
Completed a Master of Science in Management of Information Systems, focusing on the integration of technology and management practices.
Software and tools used professionally
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