Robert Ralston
@robertralston
Results-driven sales and operations manager specializing in IT and telecom account growth.
South AfricaWhat I'm looking for
I am a results-driven sales and operations manager with over 15 years' experience building and retaining key accounts in IT and Telecom. I specialize in consultative selling of IT services — including network optimisation, cloud integration, and cybersecurity — and consistently close high-value deals that align with client objectives.
Throughout my career I have driven revenue growth by training teams, improving service delivery, and implementing strategic account penetration plans. I have hands-on experience with account management, technical configuration, and customer-facing support documentation that empowers users and reduces support overhead.
I bring a performance-oriented, analytical approach to problem solving, strong stakeholder relationship skills, and a track record of elevating customer satisfaction while increasing profits through excellent service and disciplined sales processes.
Experience
Work history, roles, and key accomplishments
Sales and Operations Manager
ASG Computers CC
Sep 2019 - Present (6 years 1 month)
Led sales and operations for ASG Computers CC, securing high-value telecom accounts and increasing profits through consultative selling, account penetration, and customer service improvements.
Technical Account Manager
Triple 4
Jun 2018 - Sep 2019 (1 year 3 months)
Managed technical accounts by creating support documentation, delivering training to improve service delivery, configuring hardware/software, and building long-term client partnerships to meet revenue goals.
Key Account Manager
ASG Computers
Feb 2009 - Jun 2018 (9 years 4 months)
Managed key accounts for nearly a decade, driving retention and revenue by executing strategic account plans, consultative sales, and proactive competitive threat mitigation.
Education
Degrees, certifications, and relevant coursework
Norkem Park High School
High School Diploma, General Secondary Education
Completed secondary education at Norkem Park High School.
Availability
Location
South AfricaAuthorized to work in
Job categories
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