I am a dedicated and results-oriented Account Manager with 10 years of successful experience in nurturing long-term client relationships, negotiating contracts, and driving revenue growth within the technology and SaaS sectors. Throughout my career, I have consistently maximized account potential and executed strategic initiatives to foster business expansion and customer success.
As an Account Executive at Netsurit, I acted as a trusted advisor, ensuring customer success and profitability while managing a portfolio of clients. I successfully managed a portfolio of mid-sized clients, fostering strong commercial relationships and facilitating account growth while mitigating risks. I identified and closed upsell/cross-sell opportunities, contributing to a 44% increase in overall revenue within the assigned portfolio. Additionally, I executed negotiation strategies for contract renewal, consistently improving contract values and enhancing customer relationships, achieving 100% renewals in 2022-2023. I collaborated cross-functionally with technical support, projects, marketing, and innovation teams, ensuring alignment and fulfillment of customer requirements. My expertise in service level management following ITIL standards and driving customer business value through technology solutions has been instrumental in delivering exceptional results.
During my tenure as a Key Account Manager at Nology, I drove high-value account acquisition through consultative selling and tailored customer solutions, resulting in a 25% year-on-year revenue increase. I negotiated and maintained cost-effective contract pricing structures, enhancing client satisfaction and loyalty. By building lasting relationships and providing prompt and effective solutions, I expanded the client base and ensured long-term loyalty. As a liaison between customers and internal teams, I facilitated efficient resolution of client issues and concerns.
