RJ Serrona

Conducted quality audits and evaluated agent performance, identifying areas for product and process improvement. Developed and implemented quality management policies and assessed the effectiveness of existing quality programs.

Addressed billing inquiries and updated customer payment information. Processed billing adjustments and resolved service complaints, providing loyalty promotions and discounts to customers.

Guided members through plan purchases, provided pricing information, and presented promotions. Educated customers on subscription packages and facilitated plan upgrades.

Owned a business, ensuring reliable technology and network functionality. Delivered technical support, optimized operational costs, and maintained a welcoming environment for customers.

Identified qualified leads and prioritized sales efforts. Provided product expertise, answered customer questions, and built rapport to foster positive relationships, successfully closing sales.

Processed billing accurately and resolved customer inquiries promptly. Negotiated retention agreements and maintained detailed records of billing activities, ensuring data integrity.

Organized stock and ensured accurate inventory counts. Processed incoming shipments, fulfilled orders promptly, and maintained a clean and safe warehouse environment.

Managed office supplies and provided general support, including filing and correspondence handling. Ensured timely communication and efficient workflow.