Sandra De Leon
@sandradeleon
Detail-oriented customer support and administrative professional focused on empathetic service, accurate documentation, and data input.
What I'm looking for
I’m a detail-oriented customer support and administrative professional with administrative, transcription, and communication experience. I prepare reports and coordinate teams with minimal supervision, backed by strong English skills and a commitment to continuous learning and exceptional service.
In my Customer Support Representative role, I handled high-volume customer interactions across inbound/outbound calls, email, and live chat—assisting with account inquiries, payments, and order issues while maintaining Disney’s service standards. I escalated complex or sensitive concerns to the right departments and documented every interaction accurately in internal systems to support proper tracking and follow-up.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Transcom Worldwide
Aug 2025 - Jan 2026 (5 months)
Handled high-volume customer interactions via calls, email, and live chat while maintaining empathy and quality assurance standards. Resolved account, payment, and order issues, escalating complex cases and accurately documenting interactions in internal systems.
Sales Administrative Assistant
Staryard Logistics Services & Trading Corporation
Aug 2023 - Jan 2024 (5 months)
Monitored attendance, team deliverables, and monthly sales reports while coordinating schedules and dispatch for delivery teams. Supported the Operations Manager with logistics, client billing, pay slips, and tracking commissions and delivery charges.
Medical Laboratory Internship
Notre Dame Hospital
Jan 2023 - Jan 2024 (1 year)
Handled patient information and performed data input with attention to confidentiality. Practiced professional communication and patient interaction under supervision.
Education
Degrees, certifications, and relevant coursework
Notre Dame Hospital
Internship, Medical Laboratory Science
2023 - 2024
Activities and societies: Handled patient information and data input; practiced professional communication and patient interaction.
Medical laboratory science internship focused on patient information handling and professional patient communication.
Saint Louis University
Bachelor of Science in Medical Laboratory Science, Medical Laboratory Science
2019 - 2024
Undergraduate Bachelor of Science in Medical Laboratory Science at Saint Louis University in Baguio from 2019 to 2024.
Availability
Location
Authorized to work in
Job categories
Skills
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