Open to opportunities

Sandra De Leon

@sandradeleon

Detail-oriented customer support and administrative professional focused on empathetic service, accurate documentation, and data input.

Philippines

Message

What I'm looking for

I’m looking for a customer-focused role where I can handle multi-channel support, prepare reports in Excel, and ensure accurate documentation—while continuing to learn and deliver exceptional service with minimal supervision.

I’m a detail-oriented customer support and administrative professional with administrative, transcription, and communication experience. I prepare reports and coordinate teams with minimal supervision, backed by strong English skills and a commitment to continuous learning and exceptional service.

In my Customer Support Representative role, I handled high-volume customer interactions across inbound/outbound calls, email, and live chat—assisting with account inquiries, payments, and order issues while maintaining Disney’s service standards. I escalated complex or sensitive concerns to the right departments and documented every interaction accurately in internal systems to support proper tracking and follow-up.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Transcom Worldwide

Aug 2025 - Jan 2026 (5 months)

Handled high-volume customer interactions via calls, email, and live chat while maintaining empathy and quality assurance standards. Resolved account, payment, and order issues, escalating complex cases and accurately documenting interactions in internal systems.

Customer Support Live Chat Support Quality Assurance Customer Escalation Conflict Resolution

Sales Administrative Assistant

Staryard Logistics Services & Trading Corporation

Aug 2023 - Jan 2024 (5 months)

Monitored attendance, team deliverables, and monthly sales reports while coordinating schedules and dispatch for delivery teams. Supported the Operations Manager with logistics, client billing, pay slips, and tracking commissions and delivery charges.

Administrative Support Excel reporting Team Coordination Logistics Support Data monitoring

Medical Laboratory Internship

Notre Dame Hospital

Jan 2023 - Jan 2024 (1 year)

Handled patient information and performed data input with attention to confidentiality. Practiced professional communication and patient interaction under supervision.

Data Input Professional communication Confidentiality Team Coordination Documentation