Open to opportunities

Danica Llona

@danicallona

Detail-oriented virtual administrative assistant and customer support professional focused on accurate, timely operations.

Philippines

Message

What I'm looking for

I’m looking for a role where I can support daily operations, deliver accurate customer service through chat, and strengthen quality through clear reporting and continuous improvement. I value organized workflows, reliable communication, and fast, high-standard execution.

I coordinate daily administrative functions to keep business operations running smoothly, with an emphasis on organized records, timely processing, and accurate reporting. I track due dates, remittances, and invoices, and I generate regular reports while maintaining compliance with reporting requirements.

I also bring strong customer support experience from high-volume chat handling, helping customers with order tracking, returns, refunds, account concerns, and platform-related inquiries. Previously, I led QA activities—reviewing performance, coaching team members, analyzing QA reports, and implementing improvement plans to strengthen quality in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Virtual Administrative Assistant

Gro International Oceania Pty Ltd

Sep 2021 - Jul 2026 (4 years 10 months)

Coordinated daily administrative functions to support business operations and maintain organized records. Tracked due dates, remittances, and invoices, and generated regular reports to ensure accurate and timely processing.

Administrative Support Office Operations Report Preparation Data Processing Customer Service Communication Skills Time Management Google Workspace Compliance Quality Assurance

Chat Support Associate

Sutherland Global Services

Oct 2020 - Jun 2021 (8 months)

Handled high volumes of customer interactions via chat while maintaining service quality and response time standards. Assisted with order tracking, returns, refunds, account concerns, and escalated complex cases for resolution.

Customer Support Chat Support Order Tracking Returns Management Refund Processing Account Support Customer Service Communication Skills Quality Assurance Time Management

Quality Assurance Supervisor

BD Business Process Outsourcing Solutions, Inc.

Aug 2018 - Aug 2020 (2 years)

Led QA activities to ensure compliance with operational standards and client requirements. Reviewed performance, coached team members, implemented improvement plans, and analyzed QA reports to support process improvements.

Quality Assurance Team Coaching Process Improvement Compliance Decision Support Communication Skills Critical Thinking Administrative Support