Miel Alli

Implemented an improved document filing system that reduced retrieval time by 30%, enhancing overall team efficiency. Handled client documentation, making sure everything was accurate and up to date. Took care of data entry and reviewed documents to catch any errors, making things run more efficiently.

Maintained meticulous records for all complaints, ensuring documentation was always up to date and met regulatory standards. Managed 1000+ customer complaints monthly, always ensuring full compliance with international guidelines (ISO, FDA, MDD). Worked closely with remote teams to resolve complaints and make sure all investigations were properly documented.

Delivered great customer service remotely, handling questions and troubleshooting via phone, email, and chat. Educated customers on product features and troubleshooting steps, reducing follow-up interactions by 25%. Logged and documented 100% of customer interactions in the Contact Management System, ensuring compliance with data privacy policies.

Coordinated 200+ technician appointments per month, ensuring on-time completion of customer repairs and checkups. Led a team of 30+ new hires, delivering training and coaching that resulted in a 30% improvement in their performance during the nesting period. Reduced customer complaint escalation rates by implementing proactive coaching and troubleshooting strategies.

Managed customer orders and responded to inquiries about shipping, returns, and product details. Handled over 200 customer inquiries each month across multiple communication channels, achieving a 90% resolution rate on the first contact. Kept track of all customer interactions to maintain a smooth order process and customer satisfaction.

Studied English at ICCT Colleges Foundation Inc. Gained foundational knowledge in language, literature, and communication.