Open to opportunities

Rachelle monette omotong

@rachellemonetteomoto

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Virtual assistant specializing in sales support, billing, and client operations.

Philippines

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What I'm looking for

I seek a remote role where I can support sales and operations, handle invoicing and billing disputes, and help streamline processes while growing into broader operations or project-support responsibilities.

I am a detail-oriented virtual assistant with strong experience in sales support, administration, and customer service across remote and contact-center environments. I have managed order monitoring, invoicing, lead generation, billing disputes, and travel/booking confirmations using CRM platforms.

I have worked with multiple service teams handling inbound and outbound calls, technical support, and billing operations, and I am experienced with tools like Salesforce and HubSpot. I have also supported website content, SEO, branding, and basic design coordination to help businesses present and operate professionally.

I am proactive, adaptable, and reliable, with a track record of streamlining processes, resolving customer disputes, and supporting operational growth for clients in retail, roadside service, and subscription/service industries.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

BabyFair Inc.

Jan 2022 - Jan 2025 (3 years)

Monitored sales orders for kid apparel, managed invoicing and client communications, and generated leads to support sales growth and order fulfillment processes.

Order Management Invoicing Lead Generation Data Entry Email Communication Sales Support Administrative Assistance

Virtual Assistant

Peak Support

Jan 2020 - Dec 2022 (2 years 11 months)

Provided roadside service customer support handling inbound billing inquiries, disputes, invoice auditing and ticket resolution via CRM platforms.

Billing Support Invoicing Dispute Resolution CRM Email Support Customer Service Invoice Auditing

Operations & Customer Support

Alorica

Jan 2019 - Dec 2020 (1 year 11 months)

Delivered advanced technical and customer support for Vivint, handling escalations and contributing to operational improvements in support workflows.

Escalation Management Customer Service Technical Troubleshooting Operations Communication Team Collaboration

Technical Support Representative

Sutherland

Jan 2016 - Dec 2017 (1 year 11 months)

Provided inbound technical support for U-verse services including TV, remote, and router troubleshooting, reducing repeat incidents through clear guidance and issue resolution.

Technical Support Troubleshooting Inbound Customer Support Knowledge Base Communication

Customer Service Representative

Teleperformance

Jan 2016 - Dec 2016 (11 months)

Handled inbound calls for booking services including flight confirmations, rebooking and cancellations, delivering timely customer resolutions and maintaining high service standards.

Inbound Customer Service Communication Problem Solving CRM

Virtual Assistant

Survey Sampling International

Jan 2015 - Dec 2015 (11 months)

Handled outbound calls for surveys on current events in the USA to randomized leads, maintaining data quality and achieving high contact rates for research projects.