Open to opportunities

Jorge User

@jorgeuser

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Results-driven Virtual Assistant passionate about efficient administrative support.

Philippines

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What I'm looking for

I am looking for a role that allows me to utilize my organizational skills and customer service experience in a supportive environment that values growth and teamwork.

I am a results-driven and highly motivated Virtual Assistant with a passion for helping businesses thrive through efficient administrative support. My strong background in managing tasks, organizing workflows, and utilizing a variety of digital tools allows me to provide reliable and proactive assistance. I am committed to ensuring that my clients' day-to-day operations run smoothly.

With exceptional communication skills and a keen attention to detail, I excel in customer service roles. My experience as a Customer Service Representative has equipped me with the ability to handle high call volumes while maintaining quality service. I take pride in my adaptability and quick learning, which enable me to tackle challenges effectively and support my clients in achieving their goals.

Experience

Work history, roles, and key accomplishments

Customer Service Representative II

Verizon

Jan 2024 - Jan 2025 (1 year)

Built rapport and de-escalated aggravated repeat callers, investigating and resolving unauthorized charges or billing discrepancies. Guided customers through online account management, service suspensions, reactivations, and account cancellations. Processed promo corrections, applications, promotional credits, and discounts, while maintaining up-to-date knowledge of products.

Customer Service Billing Correction Account Management Product Knowledge Communication Problem Solving Data Entry

Customer Service Representative I

Verizon

Aug 2023 - Dec 2023 (4 months)

Troubleshot network connectivity and device issues to restore service, assisting customers with account inquiries, plan changes, and upgrades. Processed payments, refunds, and billing adjustments accurately, explaining charges, fees, and promotions clearly. Handled account security verification, password resets, new activations, and device replacements while managing high call volumes.

Technical Support Payment Processing Customer Support Troubleshooting Data Entry

Education

Degrees, certifications, and relevant coursework

Leyte Normal University

Bachelor of Technology and Livelihood Education, Technology and Livelihood Education

Grade: Cum Laude

Activities and societies: Academic Proficiency Award, Proficiency in Practicum Award

Graduated with Cum Laude honors, demonstrating academic excellence and proficiency in practicum. Awarded for academic proficiency and outstanding performance in practical applications.