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Rojem MolinaRM
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Rojem Molina

@rojemmolina

Experienced virtual assistant and fulfillment specialist with 20+ years in customer service and BPO operations.

Philippines
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What I'm looking for

I seek roles where I can apply my fulfillment, QA, and customer service experience in process-driven teams that value accuracy, continuous improvement, and stakeholder collaboration.

I am a seasoned general virtual assistant and fulfillment specialist with over 20 years in the customer service and BPO industry, experienced as both agent and supervisor. My background spans order processing, billing, quality assurance, technical support, and team leadership across multiple global firms.

I currently serve as a Global Fulfillment Coordinator where I manage order processing, billing accuracy, and stakeholder communication to ensure error-free fulfillment. Prior roles include quality assurance analyst, technical support representative, and team leader, giving me a strong perspective on both frontline execution and supervisory oversight.

My core strengths include attention to detail, continuous improvement, and analytical problem solving; I am proficient in MS Excel and experienced with Oracle CRM and Salesforce systems. I also have basic PC networking and Windows administration skills, plus foundational knowledge in Robotic Process Automation.

I pursue efficient, process-driven solutions and have completed Lean Six Sigma and Agile-related trainings to support operational excellence. I bring reliability, adaptability, and a results-oriented mindset to teams seeking accurate execution and service improvement.

Experience

Work history, roles, and key accomplishments

ZI

Quality Assurance Analyst

Zipcar

Mar 2017 - Jun 2017 (3 months)

Performed quality assurance on service delivery, evaluating agent performance and processes to ensure compliance with standards and improve customer experience.

Education

Degrees, certifications, and relevant coursework

Rojem hasn't added their education

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Tech stack

Software and tools used professionally

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Rojem Molina - Global Fulfillment Coordinator - RELX | Himalayas