Riya Nora Alfiah
@riyanoraalfiah
Strategic partnership and product operations professional driving ecosystem growth with data-driven execution.
IndonesiaWhat I'm looking for
I’m a strategic partnership and project execution professional with 2+ years of experience across technology, fintech, and digital ecosystem businesses. I manage complex partnerships, commercial initiatives, and cross-functional programs to deliver measurable outcomes.
In my recent role, I led nationwide strategic collaboration with financing partners and regional engineering teams to support Samsung Finance+. I coordinated end-to-end go-to-market planning and operational readiness, enabling adoption across 4,000+ retail stores through standardized deployment and governance frameworks.
At Kelas.com, I served as the primary business partner for 20+ enterprise accounts, owning end-to-end partner success by turning requirements into scalable product and operational solutions. I used Looker Studio and Google Analytics to track partner health and commercial KPIs, contributing to 25% growth in new users and 65% revenue uplift, and improving NPS by 45 points.
I also bring strong business development experience, including managing 150+ strategic partners and improving placement completion rates by 50%+. I thrive on proactive ownership—resolving operational and technical challenges, authoring PRDs and user flows, and aligning stakeholders to ensure reliable releases, partner satisfaction, and sustained ecosystem growth.
Experience
Work history, roles, and key accomplishments
Strategic Partnership Specialist
PT Samsung Electronics Indonesia
Mar 2026 - Jun 2026 (3 months)
Managed strategic collaboration with financing partners and regional engineering teams to support nationwide growth of Samsung Finance+ across Indonesia. Coordinated cross-functional implementation, promotional planning, sales enablement, and analyzed sell-out and partner adoption performance to optimize commercial outcomes.
Associate Product Manager
PT Mega Harapan Mulia (Kelas.com)
Feb 2024 - Jul 2025 (1 year 5 months)
Served as the primary partner for 20+ enterprise accounts, aligning commercial objectives, product strategy, and operational execution to improve service reliability and partner outcomes. Led data-driven experimentation and cross-functional delivery across product releases, including work to improve payment and checkout performance and increase revenue.
Business Development Coordinator
PT Mega Harapan Mulia (Kelas.com)
Jan 2023 - Feb 2024 (1 year 1 month)
Managed a portfolio of 150+ strategic partners across corporate, education, and technology sectors, owning partner lifecycle activities including onboarding, operational planning, and performance tracking. Coordinated with internal teams to standardize workflows, improve reporting and dashboards, and support go-to-market execution and partner engagement.
Education
Degrees, certifications, and relevant coursework
University of Gadjah Mada
Bachelor’s Degree in Fisheries Management, Fisheries Management
2015 - 2019
Grade: 3.31/4.00
Activities and societies: Treasurer and operational team (Sep 2015–Aug 2018): managed fundraising, community outreach, and coastal field projects in Gunung Kidul with local fishermen; supported sustainable fishing and marine conservation education.
Earned a Bachelor's degree in Fisheries Management from Universitas Gadjah Mada (2015–2019), graduating with a GPA of 3.31/4.00.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
Skills
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