Open to opportunities

Snehasis Pandey

@snehasispandey

Message

Energetic and enthusiastic Account executive

India

Message

What I'm looking for

Looking for a challenging role that leverages my customer success expertise to drive revenue growth and customer satisfaction.

As a seasoned Customer Success Manager with over 11 years of experience, I have a proven track record of driving customer satisfaction and revenue growth. My expertise lies in sales and account management, business development, and product management. I have a strong ability to assess prospects, close profitable deals, and take on follow-up roles as required.

I have worked with leading companies in the financial services and software industries, including Azentio Software, Replicon, and Edelweiss Broking Limited. My achievements include spearheading customer experience strategies, building high-performing teams, and driving significant customer lifetime value.

I am a results-oriented professional with strong communication skills and a collaborative leadership style. I am passionate about staying at the forefront of industry best practices and emerging customer success trends.

Experience

Work history, roles, and key accomplishments

Current

Sr. Enterprise Account Manager

Current

Azentio Software

Apr 2024 - Present (1 year 1 month)

Managed relationships with existing clients, ensuring superior customer experience and driving retention, upsell, and cross-sell strategies. Led a high-performing customer success team and collaborated with sales and product teams to enhance customer satisfaction.

Customer Success Management Account Management Team Leadership Strategic Planning Customer Retention Performance Management Cross Sell Customer Experience SaaS Sales Data Analysis

Sales Consultant

Replicon

Jan 2022 - Apr 2024 (2 years 3 months)

Owned relationships with key accounts, managed the sales cycle, and created customer success strategies for retention and upsell. Achieved sales quotas and collaborated cross-functionally to enhance product offerings.

Sales Management Account Management Salesforce Customer Success Enterprise Sales Product Demos Cross Functional Collaboration Market Analysis Customer Experience CRM Management

Key Account Manager

Metalstreet Pvt. Ltd.

Jan 2019 - Dec 2022 (3 years 11 months)

Responsible for key account management, leading a sales team, and boosting annual sales significantly. Developed marketing strategies and managed stakeholder relationships to enhance customer experience.

Key Account Management Sales Strategy Team Leadership Market Research Customer Relationship Management Digital Marketing Consultative Selling Stakeholder Management Negotiation

Sales Manager

Edelweiss Broking Limited

Nov 2017 - Jan 2019 (1 year 2 months)

Oversaw the acquisition of new corporates for ESOP funding, exceeding growth targets and enhancing brand visibility. Managed a team and developed strategic plans to improve customer service and sales performance.

Sales Management Strategic Planning Team Leadership Customer Service Business Development Portfolio Management Market Analysis Relationship Management

Relationship Manager

Citi Bank

Jan 2014 - Oct 2017 (3 years 9 months)

Identified and developed new business opportunities while managing existing client relationships. Exceeded sales targets and coordinated brand awareness events to enhance client acquisition.