Open to opportunities

vidushi sood

@vidushisood

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Customer Success Manager with over 9 years of experience.

India

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What I'm looking for

I am looking for a role that challenges me and offers opportunities for professional growth while allowing me to leverage my customer success expertise.

I am a dedicated Customer Success Manager with over 9 years of experience in fostering strong client relationships and ensuring customer satisfaction. My journey has taken me through various roles where I have successfully collaborated with enterprise clients, including industry leaders like Jardines and Schneider Electric. My ability to communicate effectively and build rapport has been instrumental in delivering tailored solutions that meet unique client needs.

Throughout my career, I have consistently demonstrated a proactive approach to customer engagement, ensuring that clients derive maximum value from the products and services offered. I have a proven track record of onboarding customers, providing post-implementation support, and translating customer requirements into actionable insights. My commitment to excellence has not only led to successful client outcomes but also to recognition within my organizations for my contributions to customer success.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

SOCRadar

Jul 2024 - Present (1 year 1 month)

Successfully collaborated with a diverse portfolio of enterprise clients, including industry leaders such as Jardines, MTR Corporation, Monash University, FICO, and Revvity Signals. Exhibited outstanding communication and relationship-building abilities, cultivating strong partnerships with key stakeholders and decision-makers.

Customer Relationship Management Risk Management Account Management Upselling Stakeholder Management Product Feedback Customer Onboarding Training Delivery SaaS Cross Selling

Customer Success Manager

UpGuard

Oct 2021 - Jul 2024 (2 years 9 months)

Successfully collaborated with a diverse portfolio of enterprise clients, including industry leaders such as Schneider Electric, Larsen and Toubro, Games 24/7, Sompo Holdings, and the National Stock Exchange. Played a pivotal role in delivering tailored technology solutions that addressed the unique challenges and requirements of each client.

Customer Success Technology Solutions Relationship Building Risk Management Frameworks Product Support Customer Advocacy Training Onboarding Client Management Cross Functional Collaboration

Client Support Specialist

Maropost

Jan 2019 - Oct 2021 (2 years 9 months)

Provided post-implementation product support to customers and managed escalations, ensuring timely resolution per service level agreements. Worked in the UAT team for product testing, ensuring the product met user requirements and evaluating viability of customer change requests.

Product Support SLA Management Escalation Management UAT Testing API Knowledge Issue Resolution Technical Troubleshooting Requirements Analysis Customer Communications client support

Senior Advisor

Teleperformance Pvt.Ltd

Mar 2019 - Dec 2019 (9 months)

Provided one-stop solutions for customers, dealing with internal and external departments. Handled technical troubleshooting on iOS devices and managed escalations from the L1 team.

Technical Troubleshooting iOS Customer Service Escalation Handling Client Solutions Problem Solving Communication Customer Support L1 Support Internal Coordination L1 support

International Sales Associate

IT web Technologies

Jun 2017 - Jan 2019 (1 year 7 months)

Managed and dealt with clients, taking measures to increase company revenue. Focused on adding more clients and controlling client retention.

Client Management Sales Revenue Growth Client Retention Business Development Customer Relationship Management Negotiation Communication International Sales Account Management

International Sales Associate

Vwish Solutions Pvt Ltd.

Aug 2015 - Jun 2017 (1 year 10 months)

Implemented strategies to increase company revenue by acquiring new clients and managing client retention. Successfully dealt with and managed a diverse portfolio of clients.

International Sales Client Management Revenue Business Development

Intern

Ministry Of Home Affairs

Jul 2014 - Sep 2014 (2 months)

Analyzed MOUs and various manuals, identifying discrepancies and deficiencies. Recommended areas for harmonization and improvement in current procedures.

Analysis Documentation Review Discrepancy Identification Process Improvement Harmonization Research Report Writing Policy Analysis Administrative Support Data Analysis

Administrative Intern

The Apollo Clinic

Sep 2013 - Oct 2013 (1 month)

Focused on customer relationship management and client servicing during the internship period. Gained experience in direct client interaction and support.

Customer Relationship Management Client Servicing Communication Customer Interaction Administrative Support Problem Solving Teamwork Healthcare Administration Front Office Operations Patient Care

Intern

Udaan (NGO)

May 2012 - Jul 2012 (2 months)

Responsible for lead generation and handling clients for the NGO. Contributed to outreach and engagement efforts.

Lead Generation Client Handling Outreach Communication Customer Engagement Non profit Operations Community Relations Data Entry Administrative Tasks Project Support

Education

Degrees, certifications, and relevant coursework

Panjab University

MA Economics, Economics

2013 - 2015

Completed a Master of Arts in Economics, deepening understanding of economic principles and theories. Engaged in advanced coursework and research within the field.

Panjab University

BA Economics, Economics

2010 - 2013

Obtained a Bachelor of Arts in Economics, focusing on foundational economic concepts and analytical methods. Developed strong analytical and problem-solving skills.

Auckland House School Shimla

Class 12th, General Studies

2008 - 2010

Completed Class 12th under the ISC board, gaining a comprehensive education across various subjects. Prepared for higher education through rigorous academic study.