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Ritish Nanchahal

@ritishnanchahal

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Customer success & retention specialist who drives onboarding, churn reduction, and measurable growth for D2C brands.

India

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What I'm looking for

I want to help D2C brands grow with measurable client outcomes—smooth onboarding, churn reduction, and retention—using clear reporting, strong communication, and performance marketing/CRO to protect recurring revenue.

I’m a customer success & retention specialist with 5 years of experience managing 220+ clients and driving outcomes across global D2C brands.

I ensure smooth onboarding, strategy, execution, proactive communication, and measurable client results by building systems around client health, follow-ups, and performance reviews—so clients stay on track and satisfied.

I’m known for reducing churn and improving retention through clearer reporting, proactive issue resolution, and strong relationship management, acting as the bridge between clients and internal teams (ads, creative, funnels).

I also bring performance marketing understanding—Meta and Google campaigns, funnel optimization, CRO, and retention marketing—so strategy, execution, and tracking align to expectations and recurring revenue goals.

Experience

Work history, roles, and key accomplishments

Current

Founder

Current

NeuroAds

Jul 2025 - Present (9 months)

Potential customers sees 30,000+ ads a day. Their brain blocks most of them out automatically.
That's why good products with good ads still get ignored.
At NeuroAds I pioneered a neuro-psychology driven framework to bypass that filter — creating ads that trigger automatic buying responses. Faster scaling. Better conversions. Lower CAC.

Client Success Manager + CMO

Arlox

May 2021 - Dec 2024 (3 years 7 months)

At Arlox.io, I'm part of most dedicated fashion eCommerce advertising team. We are helping some of the fastest growing fashion eCommerce brands all over the world to become multi-million $ brands by leveraging our scientific growth strategies.

Being a marketing strategist, my role in team is to leverage lean marketing growth strategies for our clients. I love my work and I'm passionate about it.