Open to opportunities

Harsh MEHNDIRATTA

@harshmehndiratta

Customer-obsessed customer success and key account leader driving retention, adoption, and revenue growth with data and AI automation.

India

Message

What I'm looking for

I’m looking for a customer success role where I can own retention and revenue growth end-to-end, run structured QBRs, and use data plus AI automation to scale playbooks, improve adoption, and drive measurable outcomes with cross-functional teams.

I’m a customer-focused account and success leader with 2+ years owning the full customer lifecycle—from onboarding and product adoption to structured QBRs, upsell/cross-sell, and retention. I’ve driven meaningful revenue impact, including Rs. 1 Cr in ARR, improved retention by 15%, and built repeatable review cadences and playbooks that keep fast-growing teams consistent.

In my roles, I’ve combined data and relationship management to move adoption and outcomes forward. I translate platform data into actionable recommendations, build executive-level MBR/QBR narratives, and proactively manage adoption risks with cross-functional escalations and usage KPI tracking.

I’m also AI-native: I build with LLMs and automation tools hands-on. Recently, I’ve owned AI-powered internal platform adoption across 60+ teams, using RAG and LLM integrations to create knowledge systems that reduce manual handling time while supporting teams with fast, consistent information access.

Experience

Work history, roles, and key accomplishments

Current

Program Manager, AI

Current

Vetic

May 2026 - Present (1 month)

Owned adoption and rollout of AI-powered internal platforms across 60+ centres by onboarding teams, creating SOPs, and driving sustained active usage. Built RAG/LLM knowledge systems to give support/ops fast, consistent access to information and tracked platform usage KPIs for leadership.

SOP Development RAG LLM Integrations N8n Knowledge Management KPI Tracking Customer Enablement

Key Account Manager

Zomato

Aug 2024 - Aug 2025 (1 year)

Owned the Healthy category account lifecycle for 50+ marketplace partners, managing onboarding, adoption, structured performance reviews, and renewal-style expansion. Drove Rs. 1 Cr annual ads revenue by closing upsell/cross-sell opportunities and improved partner retention by 15% through data-backed QBR roadmaps, contributing to 15% YoY revenue growth and 11% order conversion lift.

Marketplace Management Customer Lifecycle Management Upsell Cross Sell Roadmapping Team Leadership Revenue Growth

Customer Success & GTM PM

Gamezop

Oct 2023 - Jul 2024 (9 months)

Managed the partner lifecycle in HubSpot CRM, onboarding platform partners and driving adoption of Gamezop content products to reduce churn and drop-off. Grew active partnerships 20% in 9 months and improved outreach-to-meeting conversion by 15% using segmentation and A/B-tested messaging.

Customer Success HubSpot CRM Onboarding Pitch Decks A B Testing Stakeholder Management

Sales Enablement & Research Trainee

GoComet

Mar 2023 - Oct 2023 (7 months)

Built onboarding playbooks and qualification SOPs to standardize how new accounts were activated and served, reducing ramp time. Improved proposal win rate by 10% using data-backed pitch decks, tighter RFP responses, and competitive benchmarking.

Sales Enablement RFP Responses Competitive Benchmarking Market Research D2C & SME Segmentation Pitch Decks