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Tamoha SurTS
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Tamoha Sur

@tamoha

D2C SaaS customer success specialist driving growth with retention, insights, and consumer-focused brand experiences.

India
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What I'm looking for

I seek a customer-focused role where I can drive retention and revenue through strategic account management, cross-functional collaboration, and process improvement in a growth-oriented team.

I currently work in the SaaS ecosystem within the D2C space, where I collaborate closely with founders, marketing leaders, and growth teams to scale digital-first brands. My role sits at the intersection of customer success, brand strategy, and performance-driven growth. I help brands unlock revenue through data-backed decision-making, lifecycle retention planning, and impactful marketing initiatives that align with customer behavior and business objectives.

My interests lie deeply in human psychology and its influence on consumer choices, which shapes how I approach marketing, communication, and product needs. I enjoy building narratives that connect brands with their audience in a meaningful way, whether through brand marketing, ads, or experience-driven engagement. Outside work, I’m inspired by nature and believe curiosity, empathy, and creativity are at the core of building memorable brands.

Experience

Work history, roles, and key accomplishments

AD

Project Manager

Admisfits

Sep 2022 - May 2023 (8 months)

Oversaw delivery of 14 end-to-end advertising projects by planning resources, managing timelines and budgets, coordinating creative and media teams, and ensuring on-time, high-quality outcomes that met client expectations.

Education

Degrees, certifications, and relevant coursework

ST

Stoa

Master of Business Administration, Marketing

2022 - 2023

Completed an MBA (Marketing) program from October 2022 to June 2023.

CU

Central Agricultural University

Bachelor of Technology, Food Technology

2017 - 2021

Completed a Bachelor of Technology with a major in Food Technology and a minor in Entrepreneurship & Business Administration from August 2017 to September 2021.

Tech stack

Software and tools used professionally

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Tamoha Sur - Customer Success Lead - Nitro Commerce | Himalayas