Tamoha Sur
@tamoha
D2C SaaS customer success specialist driving growth with retention, insights, and consumer-focused brand experiences.
What I'm looking for
I currently work in the SaaS ecosystem within the D2C space, where I collaborate closely with founders, marketing leaders, and growth teams to scale digital-first brands. My role sits at the intersection of customer success, brand strategy, and performance-driven growth. I help brands unlock revenue through data-backed decision-making, lifecycle retention planning, and impactful marketing initiatives that align with customer behavior and business objectives.
My interests lie deeply in human psychology and its influence on consumer choices, which shapes how I approach marketing, communication, and product needs. I enjoy building narratives that connect brands with their audience in a meaningful way, whether through brand marketing, ads, or experience-driven engagement. Outside work, I’m inspired by nature and believe curiosity, empathy, and creativity are at the core of building memorable brands.
Experience
Work history, roles, and key accomplishments
Customer Success Lead
Nitro Commerce
Jun 2024 - Present (1 year 5 months)
Managed post-sales relationships for a 150-client international portfolio, drove product adoption and upsells, and contributed ₹24L (30% of team quota) toward an ₹80L sales target while leading escalations and cross-functional project delivery.
Market Planning Manager
Songdew
May 2023 - Apr 2024 (11 months)
Led brand strategy and research (qualitative & quantitative), optimized website and content channels, and used consumer insights to inform product and communication strategies that boosted brand awareness.
Project Manager
Admisfits
Sep 2022 - May 2023 (8 months)
Oversaw delivery of 14 end-to-end advertising projects by planning resources, managing timelines and budgets, coordinating creative and media teams, and ensuring on-time, high-quality outcomes that met client expectations.
Education
Degrees, certifications, and relevant coursework
Stoa
Master of Business Administration, Marketing
2022 - 2023
Completed an MBA (Marketing) program from October 2022 to June 2023.
Central Agricultural University
Bachelor of Technology, Food Technology
2017 - 2021
Completed a Bachelor of Technology with a major in Food Technology and a minor in Entrepreneurship & Business Administration from August 2017 to September 2021.
Availability
Location
Authorized to work in
Social media
Job categories
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