Hamid User

I’m a Customer Success Manager with six years of client-facing experience across SaaS onboarding, implementation, adoption, retention, escalations and account growth.

At HighLevel, I supported more than 2,500 agencies over my tenure, conducted approximately 30 client calls per week and onboarded 60–70 customers per month while maintaining 95% CSAT. I guided agency owners through implementation and adoption while also helping them improve funnels, lead follow-up and conversion processes.

After HighLevel, I worked independently with 16 international clients across SaaS, marketing agencies, real estate, financial services, coaching and home services. I advised clients on CRM and workflow strategy, built and improved HighLevel systems, and managed engagements from discovery and sales through implementation, training and handover. This work generated approximately $50,000 in revenue.

I have earned more than 20 public client testimonials by communicating clearly, simplifying complex product and delivery issues and following through to resolution. I’m comfortable managing expectations, identifying churn risks and expansion opportunities, and translating client requirements into clear actions for Product, Engineering, Support and Implementation teams.

Earlier in my career, I managed more than 20 enterprise accounts at LeadSquared and coached four Customer Success representatives. At Acko, I managed SLA, quality, coaching and productivity for a 25-person team while owning complex L2 and L3 escalations through resolution.

I’m now looking for a full-time Customer Success or Account Management role where I can take ownership of the customer journey and contribute to adoption, retention and sustainable account growth.