Open to opportunities

Rajjvi Gada

@rajjvigada

Message

Enterprise customer success leader driving onboarding, adoption, and 90–100% retention in B2B SaaS.

India

Message

What I'm looking for

I’m looking for a B2B SaaS Customer Success role where I can own enterprise accounts end-to-end—driving onboarding, adoption, renewals, and expansion—partnering closely with leadership and using performance data to grow revenue.

I’m a Customer Success professional with 6+ years of experience owning enterprise accounts across D2C, FMCG, and Tech, including US and international clients. I drive onboarding, product adoption, retention, and full-funnel customer success—partnering with Founders and C-suite on GTM and growth strategy from QBRs through renewals and expansion.

I’ve secured ₹1Cr+ in incremental revenue through account growth and strategic upselling, while maintaining 90–100% client retention across high-value portfolios. I’ve also delivered measurable performance outcomes (e.g., ROAS improvements up to 9x) and led an end-to-end AI-powered CS Agent initiative for an audience intelligence platform, replacing manual workflows with automated, use-case-driven customer support and training.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Infinite Analytics

Jan 2025 - Present (1 year 5 months)

Owns the end-to-end customer success lifecycle (onboarding, adoption, renewals, and expansion) for premium fashion and FMCG clients, driving outcomes up to 9x ROAS. Manages enterprise accounts and supports platform engagement including UMM and an AI-powered CS Agent deployment.

Customer Success Management Customer Onboarding Product Adoption Renewal Expansion Account Health Monitoring QBR Facilitation Stakeholder Engagement Escalation Management ROAS Meta Ads Google Ads A B Testing CRO Audience Intelligence Retargeting Training Enablement Analytics UMM (Universal Media Measurement)

Deputy Manager - Account Management Team

Pumpkin

Oct 2023 - Jun 2024 (8 months)

Streamlined customer success operations using structured onboarding workflows and account ownership to reduce escalations and improve client satisfaction. Drove account expansion through upselling/cross-selling and managed client advertising placements and multiple major accounts.

Customer Success Operations Onboarding Account Ownership Upselling Cross Selling Account Expansion Influencer Marketing Paid Marketing Client Pitch Decks Account Management E Commerce Collaterals Amazon Brand Store Collaterals Campaign Execution

Sr. Associate - Client Success & Comms

Walnut Folks Group

May 2022 - Oct 2023 (1 year 5 months)

Assisted founders and clients with strategic communication and external communication strategy to drive business outcomes. Managed end-to-end client success for 8+ accounts and improved internal communication workflows to reduce turnaround time by 50%.

Client Success Management Onboarding Strategic Communications Thought Leadership Communication Strategy Performance Reviews Workflow Optimization Internal Communications

Account Manager

DigiChefs

Jan 2021 - Mar 2022 (1 year 2 months)

Trained and mentored a team of 4 on account management best practices, performance reporting, retention strategy, and client communication protocols. Drove retention and upsells using influencer marketing and paid acquisition while developing growth strategies and LinkedIn positioning for multiple brands.