Rita Kosin
@ritakosin
Customer-focused sales and support specialist with strong cold-calling skills.
NigeriaWhat I'm looking for
I am a customer-focused sales and support specialist with over six years of experience across banking, tech, and insurance, skilled in cold calling, lead qualification, client engagement, and objection handling.
I have worked remotely and in-person in roles including Calls Expert for Specialty Life Insurance (Canada), Telemarketer/Sales Development Representative for Vero Tech Sales (UK, remote), and teller/customer service roles at EcoBank Nigeria Ltd, consistently building rapport and maintaining accurate CRM records.
I am ALX Africa-certified as a Virtual Assistant and pride myself on clear communication, dependable follow-up, and connecting businesses with tailored solutions to drive meetings, conversions, and client satisfaction.
Experience
Work history, roles, and key accomplishments
Calls Expert
Specialty Life Insurance
Aug 2025 - Present (6 months)
Conducted remote cold calling and pre-qualification for insurance programs, building rapport and handling objections to maintain engagement and convert prospects. Maintained accurate records of interactions and improved lead qualification consistency.
Telemarketer / SDR
Vero Tech Sales
Jun 2025 - Aug 2025 (2 months)
Conducted cold outreach to restaurants, hotels, and companies to generate leads for art curation and installation, booked meetings with decision makers, and managed follow-up communications. Qualified prospects and supported proposal delivery to increase meeting conversions.
Customer Service Teller
EcoBank Nigeria Ltd
Jul 2019 - May 2025 (5 years 10 months)
Assisted customers with transactions and account support, resolved inquiries and complaints, and supported teller operations while adhering to banking policies and regulatory requirements. Educated clients on banking products and digital platforms to improve adoption.
Education
Degrees, certifications, and relevant coursework
ALX Africa (certificate)
Certificate, Virtual Assistance
2025 - 2025
Completed the ALX Africa Virtual Assistant certification in 2025.
West African Union University, Cotonou
Bachelor of Business Administration, Business Administration
2018 - 2020
Completed studies in business administration at West African Union University in Cotonou from 2018 to 2020.
Delta State University
OND (Ordinary National Diploma), Business Administration
2015 - 2017
Completed an Ordinary National Diploma (OND) in Business Administration at Delta State University from 2015 to 2017.
Availability
Location
NigeriaAuthorized to work in
Job categories
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