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Desiree Ucheibe

@desireeucheibe

Customer service and sales professional specialist in outbound cold calling, lead generation, appointment setting and use of CRM tools

Nigeria

Message

What I'm looking for

I’m looking for a role where I can use my cold calling, lead qualification, and appointment setting skills to meet KPIs, grow pipeline, and deliver excellent customer experiences—ideally in a supportive remote team.

I’m a results-driven customer service and sales professional with experience in outbound cold calling, lead generation, and appointment setting. I build rapport with prospects, handle objections, qualify leads, and schedule appointments while maintaining accurate customer records.

In my roles at Specialty Life Insurance and Talk2One, I conducted high-volume calls, educated customers, and followed up to improve engagement and outcomes. I use Salesforce CRM and HubSpot CRM to manage pipelines and notes, consistently aligning my work with KPIs while delivering excellent customer experiences in remote team environments.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Specialty Life Insurance

Oct 2025 - May 2026 (7 months)

Conducted high-volume outbound and follow-up calls to prospective and existing clients, educating them on life insurance options and answering policy enquiries. Scheduled qualified appointments for licensed insurance advisors and maintained detailed customer records in Salesforce CRM.

Outbound Calling Follow up Customer Service Appointment Setting Lead Qualification Objection Handling Active Listening Salesforce CRM Data Entry Time Management Multitasking

Cold Caller Representative

Talk2One

Feb 2025 - Dec 2025 (10 months)

Conducted outbound calls to potential therapy clients, introduced available services, and qualified leads. Scheduled appointments, followed up with prospects, and managed customer notes and pipelines using HubSpot CRM.