Nancy Nbinye
@nancynbinye
I qualify leads, resolve customer issues, and support high-volume remote operations.
NigeriaWhat I'm looking for
I'm currently qualifying sales leads at Calls Experts, using targeted outbound conversations to assess prospect needs, budget, and readiness before handing high-potential leads to sales teams.
At Remote Callers, I conducted high-volume real estate cold calls, built rapport, handled objections, scheduled appointments, and kept CRM lead records accurate for acquisition teams.
At Desjardins Insurance, I supported policyholders across calls, emails, and chats, explaining insurance coverage, processing policy requests, and guiding clients through claims.
Across more than four years in customer service, cold calling, and remote support, I've helped customers resolve concerns while managing appointments, lead information, and administrative tasks with care.
Experience
Work history, roles, and key accomplishments
SLI-Qualifier
Calls Experts
Jun 2026 - Present (3 months)
Conducts outbound calls to qualify sales leads and interest levels, ensuring high-potential prospects are passed to the sales team. Maintains accurate call logs and CRM data while adhering to compliance guidelines.
Real Estate Cold-Caller
Remote Callers
Apr 2025 - May 2026 (1 year 1 month)
Conducted high-volume outbound cold calls to identify qualified leads and motivated prospects. Scheduled appointments and managed CRM systems to support sales and acquisition teams.
Customer Service Representative
Desjardins Insurance
Dec 2023 - Apr 2025 (1 year 4 months)
Managed high-volume inbound calls, emails, and chats, providing clear responses on insurance policies. Assisted with policy servicing and guided customers through the claims process.
Customer Service Officer
Pertinence Limited
Oct 2020 - Nov 2023 (3 years 1 month)
Responded to customer inquiries across phone, email, and social media, providing accurate product and policy information. Resolved complaints and escalated complex issues as needed.
Education
Degrees, certifications, and relevant coursework
Rivers State University
Bachelor of Science, Mass Communication
Pursued a Bachelor of Science in Mass Communication.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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