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Gladys Obikudo

@gladysobikudo

Customer Service Representative at Specialty Life Insurance (SLI) Canada, supporting policyholders with applications and claims.

Nigeria

Message

At Specialty Life Insurance (SLI) Canada, I supported policyholders with enquiries about life insurance products, applications, onboarding, and documentation. I also handled concerns about claims, coverage, and billing.

At Wema Bank (Alat), I promoted digital banking services through outbound calls and helped identify customers’ banking needs. Earlier, at Zenith Bank, I generated leads and introduced customers to banking products through sales activities and product demonstrations.

Experience

Work history, roles, and key accomplishments

Customer Service Officer

Specialty Life Insurance (SLI) Canada

Mar 2025 - Sep 2026 (1 year 6 months)

Provided professional customer support to policyholders via phone, email, and online channels. Assisted with policy applications, onboarding, and documentation, and resolved complaints related to claims, coverage, and billing.

Customer Support Policy Administration Documentation Complaint Resolution Communication Skills Data Entry

Telemarketer

Wema Bank (Alat)

Jul 2023 - Jan 2025 (1 year 6 months)

Conducted outbound calls to promote ALAT digital banking services and financial solutions. Generated leads by identifying customer banking needs and encouraging adoption of suitable services.

Outbound Calling Lead Generation Sales Digital Banking Customer Engagement

Sales Representative

Zenith Bank

Jun 2021 - May 2023 (1 year 11 months)

Identified potential customers and generated leads through direct sales and relationship building. Educated customers on banking products and conducted sales presentations and product demonstrations.

Sales Lead Generation Customer Relationship Management Product Knowledge Presentation Skills