At Rosabon Financial Services, I supported customers across phone, email, and digital channels, resolving complaints and reducing average resolution time by 30%. I also retained customers through personalized support and cross-sold financial products based on their needs.
At Speciality Life Insurance, I made outbound calls, pre-qualified life insurance prospects, and scheduled appointments for licensed agents. Earlier, as a Customer Service Representative / Teller at Firmus Microfinance Bank, I supported retail banking clients and maintained 99.5% transaction accuracy.
