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ILIYA LARABA

@iliyalaraba

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Lead qualifier at SPECIALTY LIFE INSURANCE who assesses eligibility and connects clients with licensed advisors.

Nigeria

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At SPECIALTY LIFE INSURANCE, I identified leads, assessed eligibility, and provided essential insurance information. I also connected eligible clients with licensed advisors and managed inbound and outbound calls.

At OUTSOURCE GLOBAL TECHNOLOGY LIMITED, I called prospective and existing customers, addressed inquiries, and guided clients through the sales process. I handled objections and contributed to customer acquisition by meeting or exceeding call and conversion targets.

Experience

Work history, roles, and key accomplishments

Specialty Life Insurance

LeadQualifier

Jan 2023 - Jan 2025 (2 years)

Identified leads and confirmed personal security information for specialty life insurance. Assessed eligibility, provided insurance information, distributed discount cards, and facilitated policies by connecting clients to licensed advisors.

Lead Qualification Insurance CRM Bria Google Meet Inbound Calls Outbound Calls Email Follow ups

Customer Service Specialist

Outsource Global Technology Limited

Jan 2021 - Jan 2023 (2 years)

Conducted high-volume outbound calls to prospective and existing customers, resolving inquiries effectively. Delivered excellent customer service, identified client needs, offered tailored solutions, and guided them through the sales process.

Outbound Calls Customer Service Sales Objection Handling Rapport Building Lead Conversion