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Damilola Awonusi

@damilolaawonusi

Customer Service Representative at ASL Distribution Service who resolved account and transaction issues across digital channels.

Nigeria

Message

At ASL Distribution Service (Canada), I handled customer enquiries and support requests by phone, email, live chat, and digital channels. I assisted with account registration and KYC verification, and investigated transaction and account issues.

At FairMoney Microfinance bank, I explained digital financial products and transaction procedures while supporting customers with account and transaction issues. At Blooms Microfinance bank, I generated and qualified leads, presented financial products, and followed up with clients through the sales process.

Experience

Work history, roles, and key accomplishments

Cold Caller

ASL Distribution Service

Apr 2025 - Sep 2026 (1 year 5 months)

Handled high-volume customer enquiries and support requests through phone, email, live chat, and digital channels, assisting with account registration and KYC verification. Investigated and resolved transaction and account issues, and educated customers on digital financial products.

Inbound and Outbound Call Handling Customer Retention Problem Solving CRM Ticketing Systems KYC Verification Financial Products

Sales Executive

Blooms Microfinance Bank

Mar 2023 - Mar 2025 (2 years)

Generated and qualified new customer leads through outbound calls, field prospecting, referrals, networking, and community outreach. Managed the sales process from prospecting to conversion, and built strong customer relationships through follow-ups and post-sale support.

Sales Strategy Lead Generation Outbound Calls Customer Relationship Management Objection Handling Prospecting Networking