At Ecobank Nigeria Ltd, I handled inbound calls about account inquiries, transactions, and banking services, and followed up with customers by phone on service requests and complaints.
I also explained banking products and service procedures, and assisted customers with ATM card, online banking, and transaction dispute issues.
At Amica Mutual Insurance (USA), I called prospective and existing customers to promote personal insurance products. I assessed customer needs, qualified sales leads, and explained coverage options, policy features, and premiums.
I scheduled appointments for licensed insurance agents and supported sales through upselling and cross-selling. My experience also includes customer service training and using Microsoft Office packages, Google Sheets, Zoho CRM, HubSpot, Google Slides, and Slack.
