At Meridian Medical Consult, I served as the first point of contact for clients, answering questions by phone and ticket, resolving routine inquiries, and escalating complex issues while keeping clients informed.
I reviewed client needs and explained available services in clear terms. Through consistent follow-up and dependable service, I built lasting client relationships and maintained a 90% customer satisfaction rate.
At Meridian Medical Consult, I maintained organized client records in Zoho CRM and responded to inquiries and comments on Instagram and Facebook. I also met weekly and monthly targets for call volume, response time, and customer satisfaction.
Previously, at RGA Distribution Co., I handled 60 to 100 outbound calls daily. I used consultative communication and negotiation to understand client needs, address objections, and convert prospects into active clients.
