Sarah Nan Timothy
@sarahnantimothy
Passionate customer service representative dedicated to ensuring customer satisfaction.
NigeriaWhat I'm looking for
Results-driven Sales Professional with a strong background in remote customer engagement, upselling, and revenue growth. Demonstrated ability to exceed sales targets, nurture long-term client relationships, and contribute to strategic initiatives. Skilled in using CRM systems, resolving objections, and delivering tailored solutions that drive retention and business success. Recognized for outstanding performance, including multiple "Best Contact Center Executive" awards.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
H-Medix Pharmacy and Store Limited
Jul 2022 - Nov 2024 (2 years 4 months)
Assisted customers with placing orders and resolving issues, and responded to customer concerns via phone and chat. Up-sold and cross-sold products to meet customer needs.
Customer Service Representative
Scott Integrated Biz Services
Oct 2021 - May 2022 (7 months)
Managed customer interactions across multiple communication channels, ensuring a consistent and positive customer experience. Collaborated with sales, marketing, and product teams to increase revenue.
Education
Degrees, certifications, and relevant coursework
AUAhmadu Bello University
Bachelor of Science, Business Administration
Activities and societies: Capital Asset Pricing Model (CAPM) Certificate, Basic Digital Skill Certificate
Completed a comprehensive research project on the relationship between employee participation in decision-making and work performance within the manufacturing sector. Gained in-depth knowledge of business administration principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
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