Sarah Nan Timothy
@sarahnantimothy
Passionate customer service representative dedicated to ensuring customer satisfaction.
What I'm looking for
I am a dedicated customer service representative with a strong commitment to assisting customers and ensuring their satisfaction. My experience spans across various roles where I have honed my skills in problem-solving, project management, and collaboration. I take pride in delivering impactful results through user-centric approaches, which have significantly contributed to company growth.
Throughout my career, I have achieved notable recognition, including being awarded the Best Contact Center Executive for three consecutive months. My collaborative efforts with management led to the successful implementation of a new pricing strategy that enhanced revenue growth. I believe in building strong relationships with customers, which not only fosters loyalty but also encourages repeat business.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
H-Medix Pharmacy and Store Limited
Jul 2022 - Nov 2024 (2 years 4 months)
Assisted customers with placing orders and resolving issues, and responded to customer concerns via phone and chat. Up-sold and cross-sold products to meet customer needs.
Customer Service Representative
Scott Integrated Biz Services
Oct 2021 - May 2022 (7 months)
Managed customer interactions across multiple communication channels, ensuring a consistent and positive customer experience. Collaborated with sales, marketing, and product teams to increase revenue.
Education
Degrees, certifications, and relevant coursework
Ahmadu Bello University
Bachelor of Science, Business Administration
Activities and societies: Capital Asset Pricing Model (CAPM) Certificate, Basic Digital Skill Certificate
Completed a comprehensive research project on the relationship between employee participation in decision-making and work performance within the manufacturing sector. Gained in-depth knowledge of business administration principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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