Onyinye Odimegwu

I've supported customers at Hizo Africa, responding to inquiries, resolving issues, recording interactions in CRM systems, and sharing feedback that can improve products.

At Eirchiv Energy Consult, I managed customer information and purchase documentation, engaged customers across email, live chat, and phone, and analyzed service data for improvement opportunities. My work contributed to a 10% revenue increase in the first half of 2025 and a 70% customer satisfaction rate.

I also delivered monthly telemarketing reports to management and mentored new support team members on workflows and best practices.

Previously, at Asaba Specialist Hospital, I handled patient inquiries, registration, appointment scheduling, insurance verification, and confidential documentation while coordinating with medical staff to improve service delivery.