Open to opportunities

Uzoma Fortune Ununuma

@uzomafortuneununuma

Message

Detail-oriented customer service professional with excellent communication skills.

Nigeria

Message

What I'm looking for

I am looking for a role that allows me to enhance customer experiences and contribute to business growth in a dynamic environment.

I am an ardent customer service professional with over 3 years of efficient practice history. My goal is to enhance customer interaction experiences, believing that satisfactory service can significantly increase business value and foster strong customer relationships. I am committed to achieving set goals through effective communication and problem-solving.

In my recent role as a Customer Management Professional at Mertesacker Nig Ltd, I reviewed client orders, supervised service proposals, and maintained in-depth knowledge of our products to make suitable recommendations. My ability to analyze and resolve operational complaints has been instrumental in ensuring quality service delivery. I have also gained valuable experience in sales and telemarketing, consistently meeting targets and maintaining high conversion rates.

Experience

Work history, roles, and key accomplishments

Telemarketer

Premier Source Reportowls

Nov 2024 - Mar 2025 (4 months)

Maintained high records in potential leads conversion and received inbound calls from potential leads. Documented lead interactions and feedbacks in provided CRM Templates.

Telemarketing Lead Conversion Objection Handling CRM Communication Customer Service

Sales Representative & Code Caller

Herly's Home Services

Apr 2023 - Nov 2024 (1 year 7 months)

Made inbound and outbound calls to potential leads using automated dialers. Met daily sales targets with excellent KPI measure records.

Sales Lead Qualification Customer Service Communication KPIs

Customer Management Professional

Mertesacker Nig Ltd.

Mar 2022 - Feb 2023 (11 months)

Reviewed client order contracts and dispatch agreements. Maintained in-depth knowledge of company products and services to make suitable recommendations to clients.

Customer Relationship Management Communication Problem Solving Service Delivery Data Entry Customer Support

Education

Degrees, certifications, and relevant coursework

Ignatius Ajuru University of Education

Bachelor of Arts in Education (BA.Ed), English and Communication Arts

Studied English and Communication Arts at Ignatius Ajuru University of Education. Gained comprehensive knowledge in educational theories and communication practices.