Richelle Padilla

Provide administrative support to the regional team, manage project tasks, and streamline workflows using ClickUp and HubSpot. Prepare sales reports and facilitate cross-departmental collaboration to enhance operational efficiency.

Streamline work processes and manage project timelines using Teamwork. Support marketing initiatives and assist in the development of promotional materials while ensuring client satisfaction.

Optimize executive schedules and manage communications. Utilize Google Suite and MS Office for administrative tasks, while maintaining client records in HubSpot.

Manage Learning Management System tracks and ensure quality in digital selling courses. Assist in customer success initiatives and prepare implementation documents.

Monitor customer interactions to ensure compliance with client standards. Conduct coaching sessions and lead quality improvement initiatives.

Support client services and manage a team in a sales environment. Analyze trends and create action plans to improve performance metrics.

Lead quality and performance enhancement initiatives. Develop quality guidelines and ensure compliance with client standards.

Pioneer the quality team by monitoring calls and providing feedback to improve customer service. Ensure alignment with operational standards.

Support customers with inquiries and resolve issues related to orders. Ensure customer satisfaction through effective communication.

Handle customer inquiries and service requests while upselling products. Provide excellent customer service and support.

Bachelor of Science in Information Technology, focusing on the principles of computing, software development, and information systems. The program provided a solid foundation in programming, database management, and network systems.