VLVijay Lo
@vijaylo
Executive virtual assistant specializing in accurate data management and project coordination.
PhilippinesWhat I'm looking for
I am an Executive Virtual Assistant with over 3 years of dedicated experience supporting executives and remote teams, augmented by a long background in customer support and operations leadership. I consistently maintain strict confidentiality while managing CRM records, contracts, and high-volume data entry across HubSpot, Notion, ClickUp, and related platforms.
My recent roles include Executive Virtual Assistant, Technical Project Coordinator, and Project Coordinator where I streamlined documentation, improved process efficiency, and achieved measurable outcomes such as 95% on-time ticket resolution and a 40% reduction in service timelines. I bring hands-on experience with ticketing systems (Zendesk, Salesforce), collaboration tools (Slack, Zoom, Teams), and productivity suites (Excel, Google Sheets).
I am detail-oriented, process-driven, and skilled at coordinating cross-functional work and training teams to maintain documentation standards. I seek opportunities where I can apply my administrative, project coordination, and documentation expertise to improve operational accuracy and client satisfaction.
Experience
Work history, roles, and key accomplishments
Executive Virtual Assistant
Influencer Press LLC
Aug 2022 - Present (3 years 1 month)
Provided executive support including scheduling, client onboarding, and confidential document management while maintaining accurate CRM and project records for reporting.
Technical Project Coordinator
CPT Network Solutions Inc.
Mar 2025 - Jul 2025 (4 months)
Managed service requests and ticketing data, achieving 95% on-time resolution while maintaining compliant project records and supporting technician escalations.
Project Coordinator
BUA LLC
Dec 2023 - Jan 2025 (1 year 1 month)
Coordinated 50+ monthly service projects, produced weekly/monthly reports with 100% accuracy, and implemented process improvements that reduced service timelines by 40%.
CPSupervised 15+ support specialists, ensured 98% SLA compliance through accurate ticket review and documentation, and trained staff on documentation standards.
CPResolved Tier 1–2 escalations with 100% case documentation accuracy and developed knowledge base resources that reduced repeat issues by 10%.
CPDelivered frontline support via chat, phone, and email, maintained 87%+ customer satisfaction, and ensured accurate data entry for service requests and customer profiles.
Education
Degrees, certifications, and relevant coursework
University of Cebu
Bachelor of Science, Information Technology
2003 - 2007
Completed a Bachelor of Science in Information Technology with coursework focused on IT fundamentals and practical computing skills.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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