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Cecile - Applicant

@cecile-applicant

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Executive assistant and project manager delivering customer service, scheduling, and operations support.

Philippines

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What I'm looking for

I’m looking for a role where I can use my administrative and project support expertise, manage schedules and customer workflows, and motivate teams with clear communication—so I can deliver consistent, high-quality results.

I’m an Executive Assistant with broad administrative and project support experience, focused on using my strengths in people coordination, communication, and follow-through to keep work moving smoothly. I bring a strong dedication to working well with people and to effectively conveying information in writing and speaking.

In recent remote roles, I supported customer operations and learning-related onboarding through managed student/customer workflows, follow-ups, and engagement. I coordinated schedules to ensure smooth communication between students, teams, and service needs, while helping maintain accurate billing-focused processes.

Earlier, I led day-to-day operations as a team manager and associate support lead, guiding and supporting teams through technical support, billing, and customer service. I was also trusted to help teams hit performance targets while maintaining quality service standards, preparing reports, presentations, and documentation with precision and efficiency.

My background also includes project management and agency coordination, plus teaching and learning support that strengthened my ability to adapt, motivate others, and maintain a positive environment. I use tools like Google, Asana, Canva, Hootsuite, GoHighLevel, Drive, LastPass, Calendar, Zoom, Slack, and Calendly to organize tasks, manage schedules, and deliver clear, actionable support.

Experience

Work history, roles, and key accomplishments

Success Manager (Technical)

Netspend

Feb 2025 - Jun 2025 (4 months)

Managed customer/student onboarding through follow-ups and ongoing engagement, coordinating communication between students and internal teams. Supported billing and customer service processes while helping meet service standards.

Customer Success Onboarding Billing Support Scheduling coordination Team Leadership Customer Service Reporting

Billing Specialist

Netspend

Feb 2025 - Jun 2025 (4 months)

Handled billing specialist responsibilities and managed student/customer service onboarding, follow-ups, and engagement while coordinating schedules to support smooth communication. Met performance targets and maintained quality service standards.

Billing Support Customer Service Onboarding Scheduling Performance Monitoring Reporting Documentation

Project Manager

ServTack General Contracting

Jan 2014 - Jan 2023 (9 years)

Delivered project management and administrative support for construction operations, coordinating work and ensuring smooth execution. Prepared reports, presentations, and documentation with an emphasis on precision and efficiency.

Project Management Administrative Support Documentation Reporting Scheduling

Project Manager (Admin)

Servtack General Contracting

Jan 2014 - Jan 2023 (9 years)

Provided project management and administrative support for a general contracting business. Prepared reports, presentations, and documentation with precision and efficiency.

Project Management Administrative Support Documentation Report Preparation Resource Coordination Scheduling

Foreign English Teacher

Chattra School

May 2018 - May 2020 (2 years)

Taught English to non-native speakers in a learning setting to support language development. Provided structured instruction and ongoing support to help students build English language skills.

English language teaching Non Native Instruction Student Support Feedback Scheduling Instructional Support

Project Manager (Agency)

Creativo Advertising Agency

Jun 2017 - May 2018 (11 months)

Coordinated agency projects by managing schedules, aligning communication across teams, and supporting project execution. Prepared and maintained project documentation to keep delivery organized and on track.

Project Management Agency Operations Scheduling Stakeholder Management Documentation Team Coordination Communication Google Meet

Project Manager

Creativo Advertising Agency

Jun 2017 - May 2018 (11 months)

Coordinated and oversaw projects within an advertising agency, managing workflows to support project delivery in a remote setting.

Project Management Team Coordination Project Coordination Administrative Coordination Workflow Management Documentation

Teacher-Learning Assistant

Denla British Kindergarten

Oct 2016 - May 2017 (7 months)

Assisted in supporting the learning environment by helping students who required extra attention. Contributed to individualized student support through day-to-day classroom assistance and communication.

Learning Support Student Support Communication Scheduling Team Collaboration

Team Manager

Sutherland Global Services

Jul 2009 - Sep 2016 (7 years 2 months)

Oversees daily operations and guided associates in technical support and customer service/billing account handling. Coordinated schedules and supported reporting and documentation to maintain consistent service quality.

Team Leadership Technical Support Customer Service Billing Support Scheduling Reporting Documentation Operations Management

Customer Service & Ops Lead

Sutherland Global Services

Jul 2009 - Sep 2016 (7 years 2 months)

Oversaw daily operations and guided associates in technical support, billing, and customer service account handling. Ensured quality service standards and supported performance target delivery.

Customer Service Operations Management Team Coordination Technical Support Billing Support Quality Assurance Documentation Reporting