Open to opportunities

Vince Tudela

@vincetudela

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Customer-focused operations specialist with strong client support and recruitment skills.

Philippines

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What I'm looking for

I seek a client-facing operations or customer-success role where I can use recruitment and CRM expertise to improve processes, support teams, and drive strong customer outcomes in a collaborative environment.

I am an experienced customer success and operations professional with a background in talent acquisition, executive support, and community operations. I have supported sales directors, managed CRM workflows, handled escalations, and closed deals while ensuring clear communication between teams and clients.

Throughout my career I have worked across BPO, startup, and corporate environments, contributing to onboarding, lead generation, project quotes, and partner application processing. I consistently deliver timely support, maintain pipelines, and create processes that improve team efficiency.

I bring hands-on experience with recruitment (sourcing, interviewing, and candidate coordination), administrative and calendar management, and multiple support platforms and tools. I seek roles where I can apply my client-facing skills and operational experience to improve customer outcomes and team performance.

Experience

Work history, roles, and key accomplishments

Executive Assistant to Sales Director

Mega Handles

Feb 2025 - Sep 2025 (7 months)

Provided executive support to the Sales Director including CRM management, processing purchase orders, creating project quotes, and coordinating between sales and warehouse to streamline order fulfilment.

CRM Management Order Processing Calendar Management Inbox Management Lead Generation Sales Operations Project Coordination

Talent Acquisition Specialist

Best Office Staff

Sep 2024 - Jan 2025 (4 months)

Managed end-to-end recruitment: sourced candidates via job boards and LinkedIn, conducted initial interviews, shortlisted applicants, coordinated hiring manager interviews, and maintained talent pipelines.

Candidate Sourcing Interviewing Scheduling

Executive Assistant

Salesforce Global Solutions CA

May 2023 - Jul 2024 (1 year 2 months)

Managed schedules, screened communications, provided administrative support for client meetings, and supported business development activities including client outreach and deal closures.

Scheduling Communication Administrative Support Client Meetings Outreach CRM Appointment Setting Sales Support

Customer Success Manager

Code Ninja

Nov 2021 - May 2023 (1 year 6 months)

Delivered customer success services including expedited veteran discharge document assistance, initial support for inquiries, and closing sales for service offerings to drive client outcomes.

Customer Support Client Onboarding Account Management Sales Closing Communication Zendesk CRM

Community Operations Specialist

Uber Centre of Excellence

Sep 2019 - Nov 2021 (2 years 2 months)

Processed partner driver applications, verified onboarding requirements and documentation, and developed support scopes for BPO partners to improve partner onboarding efficiency.

Onboarding Process Design BPO Operations Support Customer Service Quality Assurance

Subject Matter Expert

VXI Global Solutions

Feb 2015 - Oct 2018 (3 years 8 months)

Provided escalated support, coached agents, assisted in upselling and closing deals, and supported the team to meet performance goals in a high-volume contact centre.

Escalations Coaching Sales Support Upselling CRM Quality Assurance