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John Llanderal

@johnllanderal

Customer support specialist and virtual assistant who supported 50+ agents and streamlined project workflows with Trello, Notion, and SOPs.

Philippines

Message

In my Brand Strategist / Subject Matter Expert / CSR role, I handled supervisor-level calls and chats, resolving complex customer concerns in line with company policies. I also supported 50+ customer service agents daily and mentored new hires.

As a part-time freelance Project Manager & Coordinator, I led virtual assistants delivering marketing and administrative projects. I streamlined task assignments with Trello, Notion, and SOPs, increasing team productivity by 60%.

As a freelance Social Media Manager, I planned campaigns across Facebook, Instagram, and TikTok and created 100+ branded Canva posts. My work contributed to a 35% increase in average order value.

Experience

Work history, roles, and key accomplishments

Project Manager & Coordinator

Part-Time Freelance

Aug 2024 - Aug 2026 (2 years)

Led a team of virtual assistants, ensuring efficient workflow and on-time delivery of marketing and admin projects. Streamlined social media task assignments through Trello, Notion and SOPs, increasing team productivity by 60%.

Project Management Team Leadership Trello Notion SOPs Social Media Scheduling Campaign Reporting

Brand Strategist / Subject Matter Expert / CSR

Remote

Jan 2024 - Aug 2026 (2 years 7 months)

Handled supervisor-level calls and chats, assisting customers with complex concerns and providing resolutions based on company policies. Supported 50+ customer service agents daily and mentored new hires on communication and product knowledge.

Customer Service Escalation Handling Mentorship Product Knowledge Communication Skills

Social Media Manager

Freelance

Feb 2021 - Mar 2024 (3 years 1 month)

Planned and managed content campaigns across Facebook, Instagram and TikTok to increase engagement and sales. Created 100+ branded Canva posts and sales-focused captions, contributing to a 35% increase in average order value.

Social Media Management Content Creation Canva Facebook Instagram TikTok Community Engagement Campaign Reporting

Customer Service Representative

Sales / Upselling

Aug 2023 - Dec 2023 (4 months)

Handled 80+ customers per shift through phone, chat, and email with a 90%+ QA rating. Exceeded sales targets by 120% within the first 3 months and used upselling and cross-selling techniques to drive upgrade conversions by 10%.

Customer Service Upselling Cross Selling Sales Phone Support Live Chat Email Support

Social Media Marketing Assistant

Gov’t Digital Campaign

Dec 2022 - Jun 2023 (6 months)

Designed and scheduled 50+ awareness posts, increasing page engagement by 40%. Contributed to a 20% follower growth in 6 months through consistent, targeted content.

Social Media Marketing Content Design Scheduling Engagement Growth Follower Growth