Riccardo Meroni

I am a dynamic and motivated professional with over ten years of experience in managing customer and partner requests. As a Support Specialist Agent at Helpling Italy, I have honed my skills in problem resolution and client profile management, ensuring customer satisfaction is always my primary goal. My collaboration with product development teams has allowed me to document customer interactions and feedback effectively, contributing to the improvement of our services.

Throughout my career, I have distinguished myself through excellent work organization and management skills, becoming a point of reference for my colleagues. I have conducted internal training courses and workshops, sharing my knowledge and fostering a culture of continuous improvement. My proactive nature has enabled me to apply my competencies to the UK and Irish markets, optimizing internal processes and enhancing customer experiences.

In addition to my professional endeavors, I have a passion for teaching dance, which reinforces my organizational abilities and develops my empathy in interpersonal interactions. This unique combination of skills makes me an ideal candidate for roles that require strong organizational and managerial capabilities, along with a deep understanding of customer needs.