SHSiwar Hammami
@siwarhammami
Multilingual customer service specialist skilled in complex issue resolution and team collaboration.
SpainWhat I'm looking for
I am a multilingual customer service specialist with hands-on experience handling complex inquiries and delivering high customer satisfaction across international markets. I have specialized in issue resolution, process optimization, and using CRM systems to manage data and follow-ups.
At Concentrix Spain I supported Italian and English market projects (AirUp and Bershka), was promoted to 2nd Level Agent, and collaborated with cross-functional multilingual teams to provide efficient support both in-office and remotely.
I bring strong customer-focused communication, problem-solving under pressure, and proven adaptability; I am aspiring to grow into leadership roles managing remote international teams.
Experience
Work history, roles, and key accomplishments
COProvided multilingual customer support for AirUp and Bershka Italian/English markets, promoted to 2nd-level agent to resolve complex inquiries and optimize internal processes, improving response quality and cross-team collaboration.
Education
Degrees, certifications, and relevant coursework
SSML Carlo Bo, Florence
Bachelor's degree, Linguistic Mediation
Bachelor's degree in Linguistic Mediation from SSML Carlo Bo in Florence.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
ItalyJob categories
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