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Violetta von Rauschenberger

@violettavonrauschenb

Customer care specialist at CONCENTRIX on the Nike account, supporting customers with orders, returns, refunds, and delivery issues.

Italy

Message

At CONCENTRIX on the Nike account, I supported customers with orders, returns, refunds, delivery issues, and exchanges through email, live chat, and telephone. I investigated concerns, explained available solutions, and maintained accurate case records in Salesforce Service Cloud.

As a Junior Talent Acquisition Specialist at GOOGLE, I responded to candidate enquiries, provided process updates, and maintained recruitment information using Salesforce and Workday. I now work as a self-employed artist in Bergamo, communicating with clients and coordinating projects through delivery.

Experience

Work history, roles, and key accomplishments

Current

Self-Employed Artist

Current

Self-Employed

Jan 2023 - Present (3 years 10 months)

Managed client communication, enquiries, and project expectations independently. Coordinated project activities and maintained professional relationships with clients.

Client Communication Project Coordination Problem Solving Customer Relationship Management

Junior Talent Acquisition Specialist

Google

Jan 2022 - Nov 2022 (10 months)

Maintained clear and professional written communication with candidates and internal stakeholders. Managed multiple requests and priorities while monitoring deadlines and supporting smooth workflows.

Salesforce Workday Recruitment Communication Skills Record keeping Remote Collaboration

Content Reviewer / Keyword Specialist

Google

Jun 2020 - Dec 2021 (1 year 6 months)

Reviewed high volumes of information against established guidelines, maintaining accuracy and consistent quality standards. Managed daily workloads against productivity targets and deadlines.

Attention To Detail Quality Assurance data review Time Management Remote Work

Customer Service Representative

Concentrix

Jan 2019 - Dec 2020 (1 year 11 months)

Handled approximately 35–50 customer calls and cases per day, responding to enquiries about orders, returns, refunds, and delivery issues. Provided support via email, live chat, and telephone, maintaining accurate case records in Salesforce.

Salesforce Service Cloud Customer Support Email Live Chat Phone Problem Solving Case Management

Front Desk / Administrative Assistant

State Street International (Ireland) Limited

Dec 2019 - Apr 2020 (4 months)

Responded to enquiries from clients, visitors, and employees through professional written and verbal communication. Supported accurate administrative records and daily operations using digital business systems.

Microsoft Office Google Workspace Workday Communication Skills Administrative Support

Cabin Crew

Aer Lingus

May 2018 - Dec 2019 (1 year 7 months)

Delivered customer-focused service to international passengers in a fast-paced environment. Responded to passenger enquiries and complaints with empathy and professionalism.

Customer Service Communication Skills Problem Solving Teamwork Adaptability

Junior Director, Sale, Gallery Assistant

Balla Ban Art Gallery

Mar 2015 - Jan 2017 (1 year 10 months)

Managed customer enquiries and client communication, including email correspondence. Supported customer orders, sales enquiries, and day-to-day gallery operations.

Customer Service Communication Skills Sales Support Administrative Support