Looking for a job

Marian Guzman

@marianguzman

Customer Support & Operations professional with experience supporting users, solving technical issues, and working with global teams.

Italy

Message

What I'm looking for

I am looking for a fully remote role in customer support, technical support, or operations within a tech or SaaS company. I enjoy helping users, solving problems, and working with international teams. I am especially interested in long-term opportunities where I can grow and develop technical skills while contributing to a positive customer experience.

I am a customer support and operations professional currently based in Italy, with experience in administrative support, client communication, and tech-related environments.

I have worked in roles where I handled user requests, solved problems, organized processes, and supported teams remotely. I am comfortable using tools like email, chat systems, CRMs, and collaborative platforms, and I am currently growing my technical support skills.

I am especially interested in remote roles in customer support, technical support, operations, or SaaS companies where I can continue learning and contributing. I am proactive, organized, and enjoy understanding how systems work so I can help users more efficiently.

I speak Spanish (native), English (C1), and I am currently learning Italian. I am looking for a long-term remote opportunity where I can grow inside a company.

Experience

Work history, roles, and key accomplishments

Application Support Analyst

Accenture Federal Services

Jul 2022 - Dec 2024 (2 years 5 months)

• Managed and prioritized ~300 monthly tickets via ServiceNow
• Investigated user-reported issues and performed first-line troubleshooting
• Coordinated escalations with Operations and technical teams
• Handled incident management following SLA targets
• Participated in UAT
• Supported global users via chat, calls, and live troubleshooting
• Delivered training sessions to international users

Customer Operations/Service Coordinator

Ibody Center

Jul 2017 - Jul 2022 (5 years)

• Managed end-to-end customer interactions and scheduling, acting as primary point of contact for inquiries and service requests.
• Led retention and follow-up initiatives using CRM and database management.
• Coordinated inventory and operational workflows to ensure service continuity.
• Trained new staff on service protocols and internal systems.