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Lena Kaplanovic

@lenakaplanovic

I streamline operations, resolve stakeholder inquiries, and improve support workflows in fast-moving regulated environments.

Italy

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What I'm looking for

I'm looking for a customer support or operations role where I can resolve complex inquiries, improve workflows, coordinate across teams, and contribute to a strong client experience.

I've supported operations at Really Local Group, processing and reconciling 600+ invoices each week across five entertainment venues while maintaining audit-ready records in Xero, Excel, Outlook, and Google Sheets.

I coordinated inquiries between internal teams and more than 60 suppliers, balanced stock funds against cash flow, and mapped transaction workflows to reduce bottlenecks and speed up monthly data compilation.

Previously, I led virtual support operations at Clean Slate Training and Employment CIC, delivering 15+ projects, onboarding 30+ employees and interns, and redesigning procedures that improved team efficiency by 30%.

Experience

Work history, roles, and key accomplishments

Accounting Assistant

Really Local Group

Oct 2024 - Jun 2026 (1 year 8 months)

Processed and reconciled 600+ invoices weekly across five entertainment venues, maintaining audit-ready records. Investigated and resolved inquiries, coordinating information between internal teams and 60+ suppliers.

Xero Excel Bookkeeping Accuracy Numeracy Financial Reporting Organization Communication Skills Confidentiality

Virtual Support Team Leader

Clean Slate Training and Employment CIC

Nov 2021 - Oct 2024 (2 years 11 months)

Led daily operations and managed a dispersed workforce to ensure timely delivery of 15+ projects. Onboarded and mentored 30+ employees and interns, reducing ramp-up time by 50%, and improved team efficiency by 30% through data analysis and process redesign.