Open to opportunities

Federico Vassallo

@federicovassallo

Message

I resolve complex customer requests across e-commerce, travel, and international client support.

Italy

Message

What I'm looking for

I'm looking for a remote customer support or customer experience role where I can resolve complex requests, use CRM tools, collaborate internationally, and deliver strong customer satisfaction.

I've supported Airbnb hosts and guests at Foundever across phone, chat, and email, resolving booking, cancellation, account, and service issues while meeting quality, customer satisfaction, and productivity KPIs.

Previously, I managed Amazon Marketplace customer support for orders, payments, shipping, refunds, returns, and complaints. My 15+ years managing international client relationships as a professional musician and music educator also strengthened my communication, cultural awareness, negotiation, sales, and remote collaboration skills.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Foundever

Apr 2025 - Oct 2025 (6 months)

Provided customer support for Airbnb hosts and guests through phone, chat and email channels. Managed booking-related requests, cancellations, account issues and service inquiries, achieving KPIs related to quality, customer satisfaction and productivity.

CRM Zendesk Salesforce Ticket Management Email Support Chat Phone Support Complaint Resolution Escalation Management Remote Work Case Management

International Professional Musician & Music Educator

MagicArtsAssociation

Jan 2000 - Dec 2022 (22 years 11 months)

Managed an independent professional career involving travel, event coordination, client relationships and collaboration with international partners. Provided customer support, managed client relationships, and sold music performance and education services to individuals, venues, and organizations.

Client Relations Sales Event Management Customer Support Negotiation Problem Solving

E-commerce Customer Support Specialist

Amazon Marketplace

Jan 2015 - Dec 2021 (6 years 11 months)

Managed customer inquiries related to orders, payments, shipping and product information. Provided pre-sales and post-sales assistance, handled complaints, processed refunds and returns, and coordinated with suppliers to maintain high customer satisfaction.

E commerce Support Customer Service Complaint Resolution Email Support Order Management Refund Processing Returns Management Supplier Coordination

Administrative, Sales and Office Assistant

Family Business

Jan 1994 - Dec 1997 (3 years 11 months)

Provided administrative and office support, managed telephone communications, and liaised with customers and suppliers. Prepared financial and commercial documentation, accompanied sales representatives on customer visits, and supported order management and after-sales customer service.

Administrative Support Office Administration Customer Service Document Management Order Management Sales Support