Open to opportunities

Hiram Hernandez

@hiramhernandez

Message

Dedicated customer success professional delivering technical support and retention.

United States

Message

What I'm looking for

I’m looking for a customer success role where I can build strong relationships, solve problems fast, and support retention through clear onboarding, documentation, and dependable follow-ups—especially in environments that value collaboration and ownership.

I’m a dedicated customer experience representative with diverse experience across technical support, customer success, sales, and coordination roles. I’m diplomatic and solutions-oriented, with strong communication and problem-solving skills that help me handle pressure and ambiguity while building trust.

In my customer-facing roles, I became a product expert within one week and drove results through high-volume engagement (1,300+ doors canvassed in the first month). Earlier, I led operations and customer-focused improvements—boosting repair accuracy by 20%, driving a 25% revenue increase through a manual-to-automated software transition, and increasing reporting support accuracy by 80% through cross-department collaboration.

Experience

Work history, roles, and key accomplishments

Current

B2B Insurance Agent

Current

Globe Life

May 2026 - Present (1 month)

Builds relationships with business owners to enroll employees in insurance benefits. Plans daily follow-up and enrollment routes, researches and qualifies 80+ businesses per week, and meets with employees to assess needs and protect families.

Route Planning Employee Needs Assessment Enrollment Documentation

ATT Sales Rep

Ryno and Beymark

Jun 2025 - Feb 2026 (8 months)

Conducted door-to-door and in-store introductions, canvassing 1,300+ doors in the first month. Became a product expert within one week and provided customer service with consistent follow-ups.

Door to Door Sales Customer Service Product Onboarding Quoting Platforms Interpersonal Communication Customer Retention

Assistant Shop Manager

Maher Chevrolet

Apr 2019 - Aug 2021 (2 years 4 months)

Managed evaluation and processing of 5–15 vehicles daily while overseeing parts inventory and shop coordination. Improved repair accuracy by 20%, increased revenue by 25% through a manual-to-automated software transition, and increased reporting support accuracy by 80%.

Automotive Operations Inventory Management Process Automation Safety Compliance Technical Leadership Project Planning Cross Functional Collaboration