Jean Baptiste Ben Hirwa

Investigated insurance claims related to damages or losses that occurred to property. Inspected property damage to assess the extent of damage and negotiated settlement amounts with the insured.

Visited an average of 50 homes daily to promote internet, cable, and phone services. Prospected 100-150 potential customers through various channels and consistently met sales quotas through effective upselling and cross-selling.

Created quotes and submitted bids for Account Managers, and developed an outbound calling strategy for warm leads, achieving a 30% close rate. Stayed up to date on sales strategies and product offerings, resulting in significant up-selling revenue.

Delivered exceptional customer service via phone and email, addressing product inquiries. Specialized in B2B technology sales, including workstations, servers, switches, and software licenses, and collaborated with existing clients to generate new revenue.

Achieved an average 92% customer satisfaction rating and implemented a successful tactic to retain canceling customers, resulting in a 50% decrease in cancellations. Managed numerous daily calls, handling tasks from new customer sign-ups to service cancellations, and trained new employees on various software and customer interaction.

Currently pursuing a Master of Science in Data Science. This program focuses on advanced data analysis, machine learning, and statistical modeling techniques.

Completed a Bachelor of Science in Marketing. The curriculum covered market research, consumer behavior, advertising, and sales strategies.

Obtained an Associate of Arts in General Studies. This program provided a broad foundation in various academic disciplines.