Ria Cariness Laxamana

Managed inbound and outbound calls for multiple clinics, handled appointment scheduling and patient records, and maintained empathetic client interactions to ensure high satisfaction and smooth clinic operations.

Taught English to learners across age groups and proficiencies, designed lesson plans, prepared students for IELTS/TOEFL, and provided individualized feedback to improve language outcomes.

Provided chat-based customer support for Bell Canada, resolving technical and service inquiries and maintaining quality standards in written interactions.

Handled voice support for telecom customers (Sprint/AT&T), resolved service issues, and applied upselling and cross-selling techniques to improve customer outcomes.

Provided customer support and troubleshooting for telecom clients, developed problem-solving skills, and delivered empathetic verbal and written assistance to resolve technical and billing issues.

Conducted outbound sales calls to qualify leads and book informational calls for U.S. and Australian clients, leveraging CRM data to research prospects and improve conversion outcomes.

Handled daily customer inquiries and complaint resolution, aimed for first-contact resolution, and managed CRM tasks including lead tracking and follow-up scheduling to support business growth.

Advanced from customer service to product specialist managing a team, provided daily performance reports, supported problem-solving for AT&T products, and mentored staff to improve service delivery.

Studying AB English with coursework focused on communication, writing, and critical thinking to prepare for diverse professional roles.