Looking for a job

Marcelle Tanyag

@marcelletanyag

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Experienced virtual assistant specializing in workflow optimization and remote support.

Philippines

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What I'm looking for

I seek remote roles where I can optimize workflows, provide multi-channel support, mentor teammates as an SME, and grow within a collaborative, client-focused organization.

I am a results-driven virtual assistant with over eight years of experience in project management, customer service, and education, focused on workflow optimization and administrative organization for remote teams.

I have delivered multi-channel support across calls, email, and chat, served as an SME and point of contact for escalations, and enhanced multimedia datasets through accurate image and video annotation.

My background includes online English teaching, classroom instruction, and coordination roles; I leverage CRM proficiency and strong communication skills to improve team performance and create positive client and learner experiences.

Experience

Work history, roles, and key accomplishments

Current

Online English Teacher

Current

Bibo Global Opportunity

Jun 2017 - Present (8 years 6 months)

Conducted one-on-one online English lessons for beginner to advanced learners, improving speaking, listening, and comprehension skills across remote cohorts since 2017.

TESOL Curriculum Customization Student Engagement Classroom Management Google Classroom Microsoft Office

Project Freelancer

Innodata

Nov 2025 - Feb 2026 (3 months)

Enhanced multimedia datasets by tagging scenes, identifying entities, and creating seamless transitions for video and image content as a remote contractor.

Multimango Data Annotation Quality Assurance Attention To Detail Remote Collaboration MultiMango Data Labeling

Customer Service Representative

TaskUs

Sep 2020 - Mar 2023 (2 years 6 months)

Delivered multi-channel support for a food delivery platform, resolving billing, rider and merchant issues and serving as SME and point of contact for escalations.

Escalation Management CRM Zendesk Email Support Live Chat Escalations

Member Services Representative

Minacs - Concentrix

Mar 2017 - Mar 2017 (0 months)

Provided multi-channel healthcare member support, resolving account issues and handling escalations while maintaining accuracy and service SLAs.

Healthcare Support Email Support Phone Support Escalations CRM Customer Service SLA

Live Chat Support

Telus International Philippines

Aug 2015 - Mar 2016 (7 months)

Provided email and chat support across telecom, food delivery, and transportation sectors, resolving billing, order, and driver concerns and serving as SME for escalations.

Live Chat Email Support Telecom CRM Escalation Management Zendesk

Classroom Teacher

Arellano University

May 2013 - Apr 2014 (11 months)

Taught Grades 1–2 and served as Grade 1 homeroom teacher, focusing on foundational literacy, classroom management, and student social development.

Lesson planning Classroom Management Early Childhood Education Communication Microsoft Office Google Classroom

Head Coordinator

Dynamic Thinkers Educational Center

May 2013 - Apr 2014 (11 months)

Provided administrative and instructional support in preschool and special education, coordinating with parents and staff on scheduling, documentation, and individualized student plans.

Administration Special Education Scheduling Documentation Early Childhood Education Team Coordination