Marco Abogado

I am a customer service representative and virtual assistant with over four years supporting high-volume chat, phone, and email channels. I consistently maintain 95%+ CSAT scores, train new hires, and resolve billing, device troubleshooting, and sales issues using tools such as ATLAS.

I also serve as a content moderator, enforcing community guidelines with accuracy and collaborating with leads to improve moderation consistency. I thrive in remote settings, adapt quickly to new systems, and balance work with ongoing psychology studies while volunteering in community and university events.